Ebunifeoluwa Daniel
Northampton,Northamptonshire
Summary
Dedicated customer service expert with a strong foundation in exceptional telephone etiquette and efficient time management. Demonstrates punctuality and reliability, ensuring the maintenance of clean workspaces and adherence to kitchen standards. Skilled in understanding guest needs, handling complaints, and awareness of food allergens, contributing to seamless team collaboration and effective food preparation. Aspires to further enhance service quality through continuous improvement and professional growth.
Overview
5
5
years of professional experience
Work history
Kitchen porter
Burlington court care home
Northampton, Northamptonshire
02.2024 - 08.2025
- Assisted chefs in food preparation for efficient meal service.
- Cleaned work surfaces, ensured hygiene standards were met.
- Actively contributed towards keeping cooking areas pest-free through regular cleaning duties.
- Removed rubbish, kept bin area clean and orderly.
- Consistently adhered to food hygiene regulations whilst dealing with food waste.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Managed table settings for optimal dining experience.
- Maintained knowledge of menu items, leading to accurate order taking.
- Accommodated special dietary requests, enhancing customer dining experience.
- Explained dish components clearly to inform customers' decisions.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Food service assistant
Holiday Inn
Northampton, Northamptonshire
06.2020 - 06.2022
- Maintained cleanliness standards for enhanced dining experience.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Assisted in setting up banquet halls, facilitated smooth event execution.
- Trained new staff members, increased team efficiency.
- Coordinated with restaurant staff for seamless meal preparation and delivery.
- Prepared hot and cold meals to cater to diverse customer preferences.
- Served customers efficiently during busy lunch hours to reduce waiting time.
- Assisted in planning menus for special events like Christmas and New Year's Eve dinners.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
Education
Diploma of Higher Education - Cyber security
Northampton College
Skills
- Customer service expert
- Exceptional telephone etiquette
- Punctuality and reliability
- Maintenance of clean workspaces
- Awareness of food allergens
- Familiar with kitchen standards
- Team player
- Food preparation basics
- Understanding guest needs
- Efficient time management
- Handling complaints
Affiliations
- Cooking
- Reading
- Chess
Timeline
Kitchen porter
Burlington court care home
02.2024 - 08.2025
Food service assistant
Holiday Inn
06.2020 - 06.2022
Diploma of Higher Education - Cyber security
Northampton College