Ebony Irvine
Summary
Organised, team player with strong time management skills, while able to adapt to independent work when necessary. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent efficiency and a positive outlook towards new experiences and challenges.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work history
Front of House Team Member
The Lilly
Llandudno, Conwy
2022.08 - 2023.07
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Prepared mixed drinks and poured wine, beer and both alcoholic and non-alcoholic beverages within target service timeframes.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Handled reservations to maximise covers and revenue.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Took both cash and card payments.
Cleaner
Tan Y Bryn Glamping
Llandudno, Conwy
2022.03 - 2022.12
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Made beds and changed sheets and pillow cases to hotel standards.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
Receptionist
Tan Y Bryn Glamping
Llandudno, Conwy
2022.03 - 2022.12
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed bookings using Booking.com, Glamping.com and company owned websites to schedule, cancel and re-arrange reservations to the best of my ability.
- Recorded and maintained office expenses to track spending, while developing new offers to help boost the business.
- Took online and cash payments.
Education
GCSEs -
Eirias High School
Colwyn Bay 2016.09 - 2021.05
A-Levels -
Eirias High School
Colwyn Bay 2021.09 - 2023.05
Bachelor of Arts - Law LLB
University of Liverpool
Liverpool 2023.09 -
Skills
- Strong verbal communication
- Time management
- Problem solving
- Customer service
- Perseverance
- Team player
- UK driving license
Languages
Welsh
Elementary
Timeline
Bachelor of Arts - Law LLB
University of Liverpool
2023.09 -
Front of House Team Member
The Lilly
2022.08 - 2023.07
Cleaner
Tan Y Bryn Glamping
2022.03 - 2022.12
Receptionist
Tan Y Bryn Glamping
2022.03 - 2022.12
A-Levels -
Eirias High School
2021.09 - 2023.05
GCSEs -
Eirias High School
2016.09 - 2021.05