Ebenezer Djombe Ngomba
Derby,DER
Summary
Driven HR and Operations Assistant with proven track record at Metech Solution, excelling in employee relations and operational efficiency. Mastered HRIS database management and enhanced recruitment processes, significantly improving onboarding experiences. Demonstrated exceptional problem-solving skills, ensuring customer satisfaction and compliance with labor laws. Skilled in file maintenance and fostering cross-functional team collaboration.
Overview
5
5
years of professional experience
Work History
HR Assistant
Metech Solution
04.2022 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Operations Assistant
EERIVE
09.2019 - 03.2022
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Prepared and delivered operational performance reports to inform management.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Increased customer satisfaction by developing feedback system for operations team to address concerns promptly.
- Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.
- Contributed to environmental sustainability efforts by implementing company-wide recycling program.
- Streamlined customer service processes, allowing for quicker resolution of queries and complaints.
Education
Bachelor of Arts - Business Management And Human Resources
UNIVERSITY OF DERBY
DERBYBachelor of Arts - Common Law
UNIVERSITY OF YAOUNDE 11
CAMEROONSkills
- Employee Relations
- File Maintenance
- Human resources records
- Benefits Administration
- New employee onboarding
- Recruitment Management
Languages
English, French
Native language
English
Proficient
C2
Timeline
HR Assistant
Metech Solution
04.2022 - Current
Operations Assistant
EERIVE
09.2019 - 03.2022
Bachelor of Arts - Business Management And Human Resources
UNIVERSITY OF DERBY
Bachelor of Arts - Common Law
UNIVERSITY OF YAOUNDE 11
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