Ebele Stellamaris Nwosu
Project Coordinator
Summary
Project Support professional with an MSc in Project Management and experience across utilities, financial services, and community projects. Skilled in coordinating workstreams, tracking actions, maintaining project documentation and supporting delivery within structured environments. Experienced in analysing data, identifying risks, and supporting process improvements to enhance service delivery.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Project Support Officer
De Montfort University
Academic Project Experience
- Supported end-to-end academic projects using structured project methodologies.
- Developed project plans, schedules and milestone trackers.
- Maintained RAID logs.
- Conducted stakeholder mapping and engagement planning.
- Produced status updates and presentation materials.
- Completed lessons-learned reviews to inform future delivery.
Project Support/Operations Coordinator
Severn Trent Water
Customer Journey Specialist
08.2024 - 10.2025
- Supported coordination of 40-65 operational and customer cases weekly within a regulated environment.
- Maintained accurate system records, trackers, and documentation across multiple workstreams.
- Liaised with planning teams, engineers and operational staff to resolve issues and progress jobs.
- Monitored case progress and escalated risks to protect delivery timelines.
- Analysed billing and operational data to identify discrepancies, and support corrective actions.
- Contributed to process improvements that enhanced efficiency by 12% and data accuracy.
Customer Experience Advisor
First Source Solutions (Sky)
08.2023 - 06.2024
- Managed 38-60 customer cases daily in a structured service delivery environment.
- Maintained accurate CRM records and tracked case progress against service targets.
- Coordinated with specialist teams to resolve escalated issues.
- Supported service improvement processes that reduced repeat queries by 20%
Healthcare Support Worker
Pearson Anderson Agency
03.2022 - 01.2023
- Provided support to service users, adhering to safeguarding regulations.
- Maintained accurate records and handled sensitive information in line with GDPR.
Customer Service Lead/Operations Coordinator
First Bank of Nigeria
06.2015 - 01.2022
- Coordinated investigations across multiple departments within a regulated environment.
- Tracked and resolved over 30 complex cases weekly, and ensured deadlines were met.
- Supervised operational workflows and monitored performance.
- Produced structured reports for management and compliance review.
- Supported process improvements and quality assurance initiatives.
Project Coordinator
Caring Hands NGO
06.2020 - 11.2021
- Supported delivery of 3-6 concurrent community projects.
- Maintained project trackers, documentation, and progress reports.
- Organised meetings, captured minutes, and monitored over 20 actions per project cycle.
- Liaised with stakeholders to provide updates and support milestone delivery.
- Contributed to service improvement initiatives and communications.
Education
Bachelor of Science - Economics
Enugu State University
12-2015
Master of Science - Project Management
De Montfort University
06-2023
Skills
- Project coordination and support
- Action tracking and RAID log maintenance
- Project documentation, progress tracking and reporting
- Stakeholder communication and engagement
- Meeting coordination, agendas and minutes
- Resource planning and task scheduling
- Risk identification and escalation
- CRM and case management systems
- Data analysis and reporting
- Process improvement and service optimisation
- Microsoft Excel Word Outlook SharePoint Teams
Certification
- Information security awareness
- Cybersecurity fundamentals
- Digital contact centre
- Customer due diligence
- Digital & IT Skills
Timeline
Project Support/Operations Coordinator
Severn Trent Water
08.2024 - 10.2025
Customer Experience Advisor
First Source Solutions (Sky)
08.2023 - 06.2024
Healthcare Support Worker
Pearson Anderson Agency
03.2022 - 01.2023
Project Coordinator
Caring Hands NGO
06.2020 - 11.2021
Customer Service Lead/Operations Coordinator
First Bank of Nigeria
06.2015 - 01.2022
Project Support Officer
De Montfort University
Bachelor of Science - Economics
Enugu State University
Master of Science - Project Management
De Montfort University