Zohaib Ali
Bedford,Central Bedfordshire
Summary
A highly skilled professional with expertise in eco-driving techniques and CPC certification, demonstrating proficiency in coupling and uncoupling, satnav system usage, and tachograph management. Known for organised workflow and punctual delivery, with extensive motorway driving experience and a strong commitment to health and safety compliance. Adept at customer service excellence, safety consciousness, and traffic law knowledge. Additionally experienced in HR policy implementation, performance improvement plans, job analysis techniques, diplomatic negotiation skills, performance review systems, constructive feedback delivery, personnel record keeping, recruitment process execution, interview coordination, onboarding procedures, confidentiality maintenance, conflict resolution strategies. Proficient in Google Workspace and Microsoft Office applications including Excel. Career goals include further enhancing skills in workforce management systems such as Timegate while contributing to organisational success through strategic HR initiatives.
Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Security Area Manager
TSS Seccurity
Hertford, Hertfordshire
2024.05 - Current
- Assisted in training team members to enhance overall productivity.
- Supported management of 110 staff, driving performance through motivational training and compliance.
- Helped ensure adherence to regulatory standards to uphold brand reputation.
- Facilitated daily store operations to deliver optimal customer service.
- Set expectations for guard conduct while on duty to promote professionalism.
- Communicated regularly with upper management regarding security issues.
- Streamlined communication with team members to improve operational efficiency.
- Trained new staff to uphold high security standards.
- Coordinated shift schedules for continuous 24/7 coverage.
- Hired and mentored security guards to consistently meet service KPIs.
- Oversaw rota-planning and reviewed staffing plans for optimal coverage.
Area operations manager
Brooknight Security
Milton Keynes, Bedford
2016.12 - 2024.03
- Conducted audits for compliance with company and regulatory standards.
- Oversaw operations to support team performance.
- Facilitated communication among team members to enhance productivity.
- Maintained records of incidents for future reference.
- Analysed incident reports for preventive measures.
- Investigated issues affecting operations and prepared reports.
- Coordinated hiring and training strategies for administrative team.
- Delegated priorities based on staff abilities for smooth operations.
- Trained new staff on security protocols for team performance improvement.
Amazon Fulfilment Centre Security Supervisor
ICTS
Bedford, Bedfordshire
2021.10 - 2022.08
- De-escalated conflicts in a calm, composed manner to maintain peace.
- Maintained safety by monitoring CCTV systems and conducting regular patrols.
- Ensured adherence to health and safety regulations, promoting a secure environment.
- Tracked irregularities via foot patrols increasing overall site safety.
- Monitored alarm systems effectively preventing unauthorised breaches.
- Liaised with law enforcement agencies for effective response to incidents.
- Mitigated potential threats with constant surveillance of premises.
- Improved site security by training new staff on company procedures and protocols.
- Oversaw evacuation procedures during emergency situations, ensuring public safety.
- Led a team of security officers, fostering professionalism and dedication towards duty.
- Provided excellent customer service whilst maintaining vigilance over property protection.
- Worked well under pressure to plan and implement solutions to urgent problems.
- Supervised operation and monitoring of CCTV footage to guarantee site safety.
- Communicated security incidents, issues and policy violations with on-site team to execute appropriate action.
- Allocated and verified badges and ID to grant access to authorised individuals.
- Maintained strong corporate image and physical security presence.
- Managed front-line security operations for team of 12.
- Read and interpreted Standard Operating Procedures (SOP)s, post orders and reports.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Checked ID cards and documented details in security log.
- Kept entrances secure with consistent visitor, personnel and package screening.
- De-escalated conflict and resolved challenging situations.
Education
Certificate of Higher Education - Accounts
London shcool of Accountancy
London 2008.01 - 2009.12
Bachelor of Business Administration - Commerece
Punjab Univeristy
Lahore, Pakistan 2005.07 - 2007.09
Skills
Eco-driving techniques
CPC certification
Coupling and uncoupling
Flexible working hours
Satnav system usage
Tachograph management
Organized workflow
Punctual delivery
Motorway driving experience
Driver CPC training
Traffic law knowledge
Health and safety compliance
Customer service excellence
Safety consciousness
Driver CPC (2 years completed)
Timegate workforce management system
Google Workspace proficiency
Javelin knowledge
Microsoft Office skills
HR policy implementation
Performance improvement plans
Job analysis techniques
Diplomatic negotiation skills
Performance review systems
Constructive feedback delivery
Personnel record keeping
Recruitment process execution
Excel proficiency
Interview coordination
Onboarding procedures
Confidentiality maintenance
Conflict resolution strategies
Security breach response
Knowledge of alarm systems
Physical security management
Ethical conduct
Supervisory techniques
Leadership competence
Physical security principles
Affiliations
- Cooking, Traveling
Accomplishments
Excellence service award for being as dedicated manager delivered 100% KPI results.
Certification
Passed HGV with Little Minors. ( Completed 2 Years of CPC)
Highly skilled in Time Management and delivering results.
IOSH ( Managing Safely).
Personal Information
References
References available upon request.
References
References available upon request.
Timeline
Security Area Manager
TSS Seccurity
2024.05 - Current
Amazon Fulfilment Centre Security Supervisor
ICTS
2021.10 - 2022.08
Area operations manager
Brooknight Security
2016.12 - 2024.03
Certificate of Higher Education - Accounts
London shcool of Accountancy
2008.01 - 2009.12
Bachelor of Business Administration - Commerece
Punjab Univeristy
2005.07 - 2007.09