Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Hobbies
Timeline
Generic

Dylan Nipapa

Leicester,Leicestershire

Summary

Dynamic and adaptable professional with a strong foundation in customer service and complaint resolution. Demonstrates exceptional communication skills and resilience under emotional stress, ensuring effective handling of customer complaints and maintaining high food quality control standards. Self-motivated and physically active, consistently adapts to changing situations while striving for excellence in service delivery.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Hospitality team member

D&J Mobile Catering
Leicester, Leicestershire
05.2025 - Current
  • Assisted colleagues during peak hours for smooth operations.
  • Served meals professionally, enhancing overall dining experience.
  • Ensured stock availability by liaising with kitchen staff regularly.
  • Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.

Crew Member

McDonald's
Leicester, Leicestershire
07.2023 - Current
  • Worked within variety of kitchen stations, including food prep, cooking and dishwashing.
  • Employed multitasking skills to switch fluidly between various activities and cope with high demand.
  • Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
  • Processed high volume of customer orders daily using Point Of Sale (POS) software.
  • Provided high-level customer service by going the extra mile to identify and cater to customer needs.

Graphic designer & production team

Fastsigns Leicester
Leicester, Leicestershire
06.2024 - 06.2025
  • Developed innovative design concepts for enhanced audience interaction.
  • Coordinated effectively with printers and suppliers ensuring top quality print outputs.
  • As I was also part of the signage production team, I was responsible for the fabrication and assembly of various types of signs, often working with a variety of materials and machinery. This role involves tasks like cutting, shaping, printing, finishing, and assembling signs according to provided designs and specifications.
  • I was responsible for ensuring the quality and accuracy of the finished product, maintain a safe work environment, and may also be involved in installation and on-site work.
  • Pioneered new design strategies with a focus on customer satisfaction.
  • Handled customer enquires and invoices
  • Learnt how to operate the companies CRM software to allow seamless business operations
  • Adhered to strict deadlines whilst maintaining highest standards of craftsmanship.

Education

T-Level - Digital Business

Gateway Sixth Form College
Leicester, LCE
08.2023 - 05.2025

St Paul's Catholic School, a Voluntary Academy
Leicester, LCE
2017 - 2023

Skills

  • Communication skills
  • Self motivated
  • Physically active
  • Complaint resolution
  • Food quality control
  • Customer complaint handling
  • Customer Service
  • Communication skills
  • Resilience under emotional stress
  • Adaptable to changing situations

Accomplishments

  • CPR Training Life Support Certificate

Languages

English
Shona

Hobbies

  • Play county level football
  • Currently a brown belt in karate
  • Internet Marketing
  • Photography

Timeline

Hospitality team member

D&J Mobile Catering
05.2025 - Current

Graphic designer & production team

Fastsigns Leicester
06.2024 - 06.2025

T-Level - Digital Business

Gateway Sixth Form College
08.2023 - 05.2025

Crew Member

McDonald's
07.2023 - Current

St Paul's Catholic School, a Voluntary Academy
2017 - 2023

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Dylan Nipapa