Dheeraj Suresh Nair
Liverpool
Summary
An initiative-taking and purposeful professional with diverse experience in customer service, marketing and sales. Skilled in communicating with customers, developing individual solutions, and resolving client issues to ensure customer satisfaction and business Success. Strong attention to detail and the ability to work independently and collaboratively in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Hospitality Team Member
Arc Recruitment
10.2022 - 10.2023
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Delivered friendly and fast service to process high-volume food and drink orders at peak time.
Warehouse Associate
Amazon
11.2022 - 01.2023
- Effectively communicated with team leads and supervisors to report issue, suggest process improvements and ensure smooth operations
- Adapted to changing priorities and tasks, displaying flexibility and the ability to work under pressure
- Maintained a high standard of quality control by inspecting product for damage, accuracy and overall condition before shipping
- Supported training initiatives for new team members, sharing knowledge and best practices to enhance overall productivity
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Assistant Bar Manager
Amrutha International
05.2022 - 08.2022
- Provided efficient customer service for a busy Bar serving up to 250 customers per day, resulting in a 95% customer satisfaction rating.
- Liaised with other teams to meet business targets, resulting in a 10% increase in revenue and a 5% increase in profitability.
- Reported directly to the owner and provided regular updates on restaurant operations, resulting in a 100% compliance rate with company policies and procedures.
- Engaged with customers to ensure exceptional dining experiences, resulting in a 30% increase in positive customer feedback and a 20% increase in customer retention.
- Effectively resolved customer complaints in a timely manner, resulting in a 90% resolution rate and a 15% increase in customer satisfaction.
- Developed excellent customer service and interpersonal skills, resulting in a 25% increase in team productivity and a 15% decrease in staff turnover.
Marketing Executive
Valga Life Science
05.2020 - 09.2020
- Led Marketing initiatives during the covid-19 pandemic for Valga Life Science and 2H hygiene Hand rub, effectively navigating unprecedented challenges and opportunities.
- Strategically pivoted marketing campaign to address the increased demand for sanitizers and other health related products, resulting in a 10% boost in sales and brand recognition.
- Hosted meetings with stakeholders and provided regular updates on project progress, resulting in a 100% alignment with the company's vision and mission.
- Leveraged social media platforms, email marketing and online advertising to communicate product features, safety protocols and availability resulting in 35% increase in engagement and website trafficking.
- Conducted extensive market research and analysis using various tools and software, resulting in a 25% increase in market share and a 10% increase in customer engagement.
Education
Master of Science - International Business
University of Liverpool
Liverpool09.2023
Bachelor of Business Administration - Marketing
University Of Calicut
06.2022
Skills
- Sales
- Sales Management
- Customer Service
- Interpersonal Skills
- Relationship Management
- Conflict Resolution Skills
- Problem Solving
- Analytical Skills
- Communication Skills
- Deadline-orientated
- Team Collaboration
- MS Office
- Work Independently
- Organization
- Start-up Experience
- Relationship Development Initiatives
- Time Management
Languages
Malayalam
Native language
English
Proficient
C2
Timeline
Warehouse Associate
Amazon
11.2022 - 01.2023
Hospitality Team Member
Arc Recruitment
10.2022 - 10.2023
Assistant Bar Manager
Amrutha International
05.2022 - 08.2022
Marketing Executive
Valga Life Science
05.2020 - 09.2020
Master of Science - International Business
University of Liverpool
Bachelor of Business Administration - Marketing
University Of Calicut
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