Dylan Joseph Muggeson-Forbes
Scarborough,North Yorkshire
Summary
I am a motivated sales professional with over six year of experience in a wide variety of different sales environments. From selling overseas and managing over 200 accounts to building close local relationships across my chosen area. I am a very hardworking individual in everything I do and thrive in building relationships and levels of trust with my clients. Not only do I enjoy selling, I also enjoy and think it is very important to learn about the product I am selling to my customers. I am a very confident communicator whether that is via email or face to face, I can deliver exceptional customer service and handle objections when needed too. I am relocating to the Gold Coast, Australia in May bringing a strong work ethic, adaptability and a positive attitude to contribute to a successful sales team.
Overview
7
7
years of professional experience
Work history
Car sales executive
Motoplex LTD
York, North Yorkshire
2025.10 - Current
- Managed daily operations of the sales department to ensure targets and standards were being met.
- Engaged with customers to understand their needs to be able to recommend suitable vehicles.
- Sourced cars in for customers that didn't like any of the vehicles in stock.
- Took customers on test drives and allowed them as much time as they needed to ensure they had a relaxed experience.
- Managed the full sales process from initial enquiry to vehicle handover.
- Maintained up to date knowledge of every vehicle in stock including price, specification and certain promotions to ensure the customer had confidence in me as the seller.
- Followed up on leads via phone and email.
- Recorded all enquiries on an excel spreadsheet to stay on track.
- Conducted monthly morning meetings with all members of staff to plan the day.
- Consistently met and exceeded monthly sales targets.
- Took part in promotional videos with the videographer to improve the marketing side of the business and generate more leads.
- Delivered a high level of customer service to ensure a positive buying experience.
- Built long term relationships to ensure customers came back and bought again.
- Dealt with any complaints and issues in a positive and fair manner to ensure an outcome the customer was happy with.
Commercial sales executive
Howden Insurance
York, North Yorkshire
2024.08 - 2025.10
- Generating my own leads through outbound cold calling and introducing myself to businesses.
- Attending weekly networking meetings with business cards to make people aware of our business and the services we offered.
- Expressing myself as a trusted advisor to give people the confidence to trust me with their business insurance needs.
- Met and exceeded monthly targets of £10,000 (revenue).
- Walked the streets handing out business cards, leaflets and starting conversations to generate leads.
- Working as part of a small team and sharing ideas on how to generate more income for the business.
- Organising appointments with clients to go through their insurance needs and offer my professional advice.
- Worked with a number of different insurers and created strong relationships with them.
- Managed my pipeline using excel spreadsheets to stay organised and on track.
- Attended weekly training sessions to stay up to date with industry changes.
Commercial sales executive
NFU Mutual
Pickering, North Yorkshire
2022.10 - 2024.07
- Initiating contact with new business leads to sell a range of products and services.
- Managing all aspects of the sales process from initial contact to closing the sale.
- Ensuring all steps of the sale are recorded.
- Ensuring products purchased are delivered on time.
- Managing ongoing relationships with customers and making sure current book of business is retained.
- Delivering excellent and professional customer service and being a trusted advisor for customers.
- Working effectively with the wider team.
- Making sure all policies sold are sold compliantly.
Golabl sales account manager
SikSilk (DBS Clothing LTD)
Scarborough, North Yorkshire
2021.03 - 2022.10
- Maintaining client relationships.
- Overseeing the full sales process from lead chasing to closing the sale.
- Acting as a key point of contact for all my clients.
- Setting up sales appointments to present new products to the customers (existing and new clients).
- Exploring different territories for new business opportunities.
- Managing over 200 accounts globally.
- Building customer portfolios and monitoring sales figures.
- Preparing and presenting monthly sales reports.
- Working towards set sales targets.
Customer care advisor
First Locate
Scarborough, North Yorkshire
2019.01 - 2021.03
- Negotiated with account holders to arrange payment plans that were affordable.
- Recorded and processed customer data.
- 80-100 daily outbound calls to account holders.
- Worked in a call centre environment handling manual and automatic outbound calls.
- Processed payments and payment agreements.
- Delivered exceptional customer service on all calls while maintaining a calm and professional manner in challenging circumstances.
- Achieved monthly targets of £40,000.
- Worked with vulnerable customers as part of a selected team based on how previous calls were handled.
Lifeguard
Reighton Holiday Park
Reighton, North Yorkshire
2019.03 - 2020.10
- Monitored safety of all guests in and around the swimming pool.
- Learnt and stayed up to date in first responder skills such as first aid and CPR should an incident occur.
- Complied with pool policies and procedures and offered suggestions to members of staff to minimise safety breaches.
- Instructed various activities in the pool.
- Maximised customer satisfaction by greeting all guests with courtesy and resolving any issues instantly that occured.
- Performed routine maintenance such as cleaning to maintain a clean and safe environment.
Education
GCSEs - English Literature
Scalby School
Scarborough 09/2012 - 05/2017
GCSEs - English Language
Scalby School
Scarborough 09/2012 - 05/2017
GCSEs - Mathematics
Scalby School
Scarborough 09/2012 - 05/2017
GCSEs - Physical Education
Scalby School
Scarborough 09/2012 - 05/2017
GCSEs - ICT
Scalby School
Scarborough 09/2012 - 05/2017
GCSEs - French
Scalby School
Scarborough 09/2012 - 05/2017
GCSEs - ECDL
Scalby School
Scarborough 09/2012 - 05/2017
A-Levels - Sports Science
York College
York 09/2017 - 09/2018
A-Levels - Business Studies
York College
York 09/2018 - 09/2019
Skills
- Sales target achievement and KPI management
- Lead generation and prospecting
- Closing sales and negotiating
- Upselling and cross selling
- Pipeline and account management
- Excellent verbal and written communication
- Building long term relationships with customers
- Building rapport and a level of trust
- Objecting handling
- Positive mindset
- Revenue growth ideas
- Sales reporting
- Product knowledge
- Self motivated
- Working as a team
Affiliations
- Football
- Sport
- Fashion
- Beach Walks
- A good work/life balance
Timeline
Car sales executive
Motoplex LTD
2025.10 - Current
Commercial sales executive
Howden Insurance
2024.08 - 2025.10
Commercial sales executive
NFU Mutual
2022.10 - 2024.07
Golabl sales account manager
SikSilk (DBS Clothing LTD)
2021.03 - 2022.10
Lifeguard
Reighton Holiday Park
2019.03 - 2020.10
Customer care advisor
First Locate
2019.01 - 2021.03
GCSEs - English Literature
Scalby School
09/2012 - 05/2017
GCSEs - English Language
Scalby School
09/2012 - 05/2017
GCSEs - Mathematics
Scalby School
09/2012 - 05/2017
GCSEs - Physical Education
Scalby School
09/2012 - 05/2017
GCSEs - ICT
Scalby School
09/2012 - 05/2017
GCSEs - French
Scalby School
09/2012 - 05/2017
GCSEs - ECDL
Scalby School
09/2012 - 05/2017
A-Levels - Sports Science
York College
09/2017 - 09/2018
A-Levels - Business Studies
York College
09/2018 - 09/2019