Dylan Lewis
High Green, Sheffield,South Yorkshire
Summary
A dedicated and ambitious professional with a degree in Sports Journalism and a strong foundation in content creation, digital communication and analytical thinking. Since the age of 17, I have gained valuable experience, developing key workplace skills such as teamwork, time management, relationship building and financial awareness. My academic achievements, combined with hands-on experience, have strengthened my ability to balance priorities effectively and adapt to fast-pace environments.
With a keen eye for detail and a passion for user-centric content, I am eager to apply my writing, organisational and digital skills to enhance the user experience is a financial setting. My ability to communicate complex information clearly, combined with a strong research and problem-solving skills, enable me to create content that is both engaging and accessible. I am excited about the opportunity to contribute to a team where I can grow, develop and add value to the business.
Overview
8
8
years of professional experience
Work history
Finance Underwriter
Close Brothers Motor Finance
Doncaster, South Yorkshire
06.2019 - Current
- Working within a small team of 30 staff supporting new and existing customers when applying for motor finance whilst working within the Financial Conduct Authority rules and regulations
- Managed central mailboxes and maintained underwriting account file information.
- Achieved client satisfaction score by delivering high-quality customer service and efficient turnaround.
- Enforced compliance with regulatory requirements, promptly addressing and correcting underwriting submission deficiencies.
- Established accurate risk assessments to identify potential vulnerability indicators.
- Maintained high-quality control standards in observance of audit protocols.
- Assessed customer data to make informed decisions on credit-worthiness and risk levels.
Customer Service Advisor - unpaid Work Experience
Royal Bank of Scotland
Rotherham, South Yorkshire
06.2017 - 07.2017
- Working with a group of 90 staff supporting both Business Banking new account opening and existing account maintenance working with Financial Conduct Authority rules and regulations
- Managing and organising personal workload
- General office duties scanning of documentation
- Job Shadowing
- Inbound and outbound customer calls
- Checking Customer Identification
- Reviewing account transactions
- Gathering information from internal and external sources
- Making decision and recommendation
Trainee Journalist - unpaid Work Experience
Chesterfield Football Club
Chesterfield, Derbyshire
08.2019 - 09.2019
- Experience gained:
- Published content on online media channels to reach different audiences.
- Interviewed key people and created a player profiles.
- Analysed Youth Team manager interviews and produced match reports published on club website
- Maintained notes and audio recordings for reference purposes.
- Conducted in-depth research to produce match previews.
- Observed first team manager press conference with local media.
Education
Bachelor of Arts - Sports Journalism
Sheffield Hallam University
Sheffield 09/2020 - 05/2023
A-Levels - Physical Education, Sociology, Media Studies
Barnsley Sixth Form
Barnsley 09/2018 - 06/2020
GCSEs -
Ecclesfield School
Sheffield 09/2013 - 07/2018
Skills
- Content Creation - Crafting clear, engaging and user focused content across digital platforms
- Copywriting and Editing - Producing high-quality written content with strong attention to detail
- Journalistic Research and Reporting - Gathering, analysing and presenting complex information in an accessible way
- Media Operations and Digital Content Strategy - Understanding audience engagement and digital content best practices
- Data Analysis and Performance Tracking - using data insights to optimise content for better user experience
- SEO and Web Content Management - Creating content that is search friendly and aligned with user needs
- Interviewing and Storytelling - Extracting key insights and presenting them in compelling narratives
- Collaboration and Team Contribution - Working effectively in cross-functional teams to meet content goals
- Time Management and Prioritisation - Handling multiple projects and meeting tight deadlines efficiently
- Football and Golf Expertise - Knowledge of sporting industry and audience-specific content requirements
Accomplishments
Golf:
- 13 Handicap - improving
- Grange Golf club and Peter Cowan Golf Academy Member
- Robin Hood Golf Society Member
- Sheffield Hallam University Golf Team
Taekwondo:
- 3rd Dan Black Belt
Football:
- Parkgate U23/21's League Winners 2022
Other:
- Sheffield Children’s University Awards (Silver & Bronze)
Timeline
Trainee Journalist - unpaid Work Experience
Chesterfield Football Club
08.2019 - 09.2019
Finance Underwriter
Close Brothers Motor Finance
06.2019 - Current
Customer Service Advisor - unpaid Work Experience
Royal Bank of Scotland
06.2017 - 07.2017
Bachelor of Arts - Sports Journalism
Sheffield Hallam University
09/2020 - 05/2023
A-Levels - Physical Education, Sociology, Media Studies
Barnsley Sixth Form
09/2018 - 06/2020
GCSEs -
Ecclesfield School
09/2013 - 07/2018
Similar Profiles
Mulaza ChipaloMulaza Chipalo
Business Analyst at Close Brothers - Asset Leasing & FinanceBusiness Analyst at Close Brothers - Asset Leasing & Finance
Rob SmartRob Smart
Business Architecture Analyst at Close BrothersBusiness Architecture Analyst at Close Brothers
Ahmed AhmedAhmed Ahmed
Customer Operations Executive at Close Brothers SavingsCustomer Operations Executive at Close Brothers Savings
Elin ReevesElin Reeves
Director of Publications at European Respiratory SocietyDirector of Publications at European Respiratory Society
Hollie BrownHollie Brown
Baking Assistant at Crumb BakeryBaking Assistant at Crumb Bakery