Dylan Haslam
Southport,United Kingdom
Summary
Skilled Customer service advisor with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering 6+ years in telecommunications environments.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Customer service advisor
Sky UK
Stockport, England
10.2019 - 08.2025
- Handled high volume of calls daily for faster issue resolution, this ranges from over 60 calls daily.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Streamlined responses to emails, improved response time significantly.
- Strengthened client relationships with clear communication and problem-solving skills.
- Guided customers through troubleshooting process with patience and clarity with first time resolution rate of 80% plus every month.
- Logged customer complaints accurately, expedited corrective actions effectively.
Apprenticeship in vehicle parts
Eurocarparts
Manchester, England
02.2017 - 02.2018
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines with emergency 2 hour response delivery times.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GCSEs - Core Curriculum
St Thomas More RC College
Manchester 09.2010 - 06.2016
Skills
- Customer relationship management
- Complaint resolution
- Time management
- Team collaboration
- Conflict resolution
- Professionalism
- Positive attitude
- Multitasking efficiency
Timeline
Customer service advisor
Sky UK
10.2019 - 08.2025
Apprenticeship in vehicle parts
Eurocarparts
02.2017 - 02.2018
GCSEs - Core Curriculum
St Thomas More RC College
09.2010 - 06.2016
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