Summary
Overview
Work history
Education
Skills
Timeline
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Dylan Haslam

Southport,United Kingdom

Summary

Skilled Customer service advisor with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering 6+ years in telecommunications environments.


Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work history

Customer service advisor

Sky UK
Stockport, England
10.2019 - 08.2025
  • Handled high volume of calls daily for faster issue resolution, this ranges from over 60 calls daily.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Streamlined responses to emails, improved response time significantly.
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Guided customers through troubleshooting process with patience and clarity with first time resolution rate of 80% plus every month.
  • Logged customer complaints accurately, expedited corrective actions effectively.

Apprenticeship in vehicle parts

Eurocarparts
Manchester, England
02.2017 - 02.2018
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines with emergency 2 hour response delivery times.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

GCSEs - Core Curriculum

St Thomas More RC College
Manchester
09.2010 - 06.2016

Skills

  • Customer relationship management
  • Complaint resolution
  • Time management
  • Team collaboration
  • Conflict resolution
  • Professionalism
  • Positive attitude
  • Multitasking efficiency

Timeline

Customer service advisor

Sky UK
10.2019 - 08.2025

Apprenticeship in vehicle parts

Eurocarparts
02.2017 - 02.2018

GCSEs - Core Curriculum

St Thomas More RC College
09.2010 - 06.2016
Dylan Haslam