Dwayne Case
Milton Keynes,United Kingdom
Summary
Professional with extensive experience in team leadership, customer service, and sales. Proven skills in shift scheduling, performance evaluation, and Microsoft Office applications. Expertise in problem resolution, attention to detail, and safety management. Focused on driving operational excellence and improving workplace efficiency.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Prison Offender Manager
HMPPS
HMP Woodhill, Milton Keynes
2022.01 - 2026.03
- Supervised and advised prisoners safely while ensuring compliance with all activities.
- Established and maintained professional relationships with prisoners and staff.
- Applied national and local policies consistently in all operational aspects.
- Prepared documentation for managerial verification and quality assurance.
- Assessed and managed risks posed by offenders to protect victims and the public.
- Led sentence planning meetings, coordinating activities with prisoners and relevant agencies.
- Encouraged prisoner participation in education and interventions defined in the sentence plan.
- Completed all case paperwork within stipulated timescales, including lifer and ISP documentation.
Property developer
Self employed
Milton Keynes
2019.07 - 2022.01
- Led development projects from inception through completion, ensuring alignment with local regulations and community needs.
- Coordinated with architects, engineers, and contractors to streamline project timelines and enhance collaboration.
- Managed budgets and financial forecasts to maintain project viability and profitability throughout development phases.
- Negotiated contracts with vendors and suppliers to secure favourable terms and optimise resource allocation.
- Conducted market research to identify investment opportunities and assess property values for strategic development.
- Oversaw construction phases, maintaining high quality standards throughout development process.
- Implemented risk management strategies to minimise potential losses.
Shift Manager
DPD
Radlett, Hertfordshire
2013.10 - 2019.07
- Responsible for ensuring depot operations perform in accordance with demanding KPIs.
- Accountable as a key customer contact to ensure all service levels and order requirements are met without exception.
- Overseeing the compliance of the depot to various internal policies, health and safety requirements and ISO standards.
- Undertaking regular audits of stock.
- Devising subsequent action plans and administering replenishment according to demand.
- Utilising various methods of management and leadership, providing inspiration to staff through initiatives, reward schemes, engaging dialogue and leading by example.
- Undertaking timely appraisals, highlighting performance in various metrics.
- Ensuring all staff adhere to company policies and procedures regarding conduct and capability.
- Invoking performance management measures in line with personnel policies, should it be required.
- Undertaking a range of administration tasks including file, system and stock updates.
- Utilising the opportunity to suggest any improvements to processes.
- Optimised shift schedules to improve operational efficiency.
- Ensured health and safety measures in line with company regulations.
- Improved team morale through effective communication and feedback practices.
- Enhanced productivity through performance monitoring and constructive coaching sessions.
Special Constable
Metropolitan Police
Walthamstow, Waltham Forest
2011.11 - 2015.09
- Collaborated with community stakeholders to enhance crime prevention and reporting efforts.
- Proactively planned patrols in high-risk areas to identify known criminals.
- Maintained timely communication with Police, Caseworkers, and complainants to support case management.
- Provided additional support as necessary to address community needs.
- Managed order in public spaces and events, addressing low-level anti-social behaviour.
- Coordinated with Control Room to deliver updates and insights on patrol activities.
- Completed reports in compliance with established format and content standards.
- Responded to emergency calls for assistance, providing immediate help.
- Assisted in crime prevention initiatives with local agencies.
Personal Trainer
Freelance
2010.01 - 2013.08
- Delivered one-to-one personal training sessions to enhance fitness levels.
- Kept abreast of industry trends, integrating new regimes into fitness plans.
- Marketed business across multiple channels to increase visibility.
- Leveraged existing client base to drive referrals and repeat business.
- Prioritised clear communication when explaining complex exercises to clients.
- Encouraged post-workout recovery strategies to aid muscle replenishment.
- Trained clients in proper form, posture, and technique during workouts.
- Developed nutrition plans to complement exercise routines.
Education
BTEC National Diploma - Sport & Development
Stanmore Sixth Form College
United Kingdom 2007.09 - 2009.05
Subjects Inc. - Maths, English Language, Humanities
Canons High School
2003.09 - 2007.05
Skills
- Team leadership
- Customer service and sales
- Inventory management
- Shift scheduling
- Performance evaluation
- Microsoft Office proficiency
- Problem resolution
- Attention to detail
- Complaint resolution
- Safety management
Custom
- Level 2 Certificate in Gym Instruction
- Level 3 Certificate in Advanced Personal Training
- Kettlebell Instructor
- Vipr Instructor
- FA Level 1 Coaching Badge
- FA Level 2 Coaching Badge
- BTEC National Diploma Sport & Development, Stanmore Sixth Form College, 09/2007, 06/2009
- Subjects Inc. Maths / English Language / Humanities, Canons High School, 09/2003, 06/2007
Affiliations
- Participating in Football.
- Cooking nutritious meals
- Training for endurance running.
- Learning self development and team building exercises.
References
References available upon request.
Timeline
Prison Offender Manager
HMPPS
2022.01 - 2026.03
Property developer
Self employed
2019.07 - 2022.01
Shift Manager
DPD
2013.10 - 2019.07
Special Constable
Metropolitan Police
2011.11 - 2015.09
Personal Trainer
Freelance
2010.01 - 2013.08
BTEC National Diploma - Sport & Development
Stanmore Sixth Form College
2007.09 - 2009.05
Subjects Inc. - Maths, English Language, Humanities
Canons High School
2003.09 - 2007.05