Duncan Purves
Alloa,Clackmannanshire
Summary
Experienced bus and coach driver with a strong background in service work, tours, and private hires. Demonstrates expertise in route planning, vehicle inspection, and customer service, ensuring safe and efficient travel experiences. Skilled in emergency management and traffic awareness, contributing to seamless operations even under challenging conditions. Committed to enhancing passenger satisfaction through exceptional service and strategic planning.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Bus Driver
First Bus
Stirling, Stirlingshire
04.2008 - 06.2013
- Followed traffic laws to protect vehicle and passengers.
- Assisted passengers with limited mobility to safely enter and exit vehicle.
- Worked at night and on weekends demonstrating flexibility with scheduling needs.
- Checked bus for cleanliness and lost property between routes to keep rides comfortable and hygienic for customers.
- Upheld clean driving licence and complied to road rules to provide safe and enjoyable journey.
- Carried out thorough quality inspections of vehicles before starting shifts, verifying excellent and safe condition.
- Achieved zero incidents involving collisions with vehicles or pedestrians.
- Handled passenger queries with professionalism, providing timely information on schedules and services.
- Obeyed rules and regulations of Driver and Vehicle Standards Agency in addition to local laws and stipulations.
- Reviewed bus route and shift schedules regularly to observe any changes.
- Maintained timely adherence to schedules and safety protocols.
- Conducted pre-and post-journey safety checks to maintain vehicle roadworthiness and passenger safety.
- Operated various types of buses on scheduled routes, adhering to strict timetables for reliable transport service.
- Used local road knowledge to navigate unforeseen traffic, construction, or other obstacles.
- Adhered to timetables and routes to maintain timely arrivals and departures.
- Maintained a clean and orderly bus interior to uphold company standards and enhance passenger experience.
- Provided information to passengers, including route, schedule and fare information.
- Handled antisocial behaviour calmly and professionally, prioritising passenger safety.
- Maintained relevant knowledge on travel, ticket types, fares or promotions by reading notices and updated fare books.
- Upheld professional standards in uniform and personal presentation, representing the company positively in public.
- Manoeuvred vehicles on narrow, busy streets and roads, maintaining passenger and pedestrian safety.
- Welcomed passengers with friendly smile, putting passengers at ease and providing enjoyable experience.
- Obtained PCV license from qualified driving instructors and CPC training.
- Reported any vehicle malfunctions or safety concerns promptly to the maintenance team for swift resolution.
- Assisted passengers with special needs, ensuring accessibility and support throughout their journey.
- Monitored traffic conditions and weather reports to adjust routes or timings as necessary for safety and punctuality.
- Collaborated with control room staff to communicate delays or incidents, enhancing operational efficiency.
- Monitored fuel levels to complete trips in full without any forced delays.
- Coordinated emergency situations quickly and efficiently to minimise risk.
- Kept vehicle performing optimally to meet emissions standards.
- Participated in regular training sessions to update driving skills and knowledge of transport regulations.
- Observed weather conditions and adjusted driving accordingly for passenger safety and other road users.
- Minimised delays within journeys by arriving and leaving stations on-time following timetables.
- Satisfied riders with professional, friendly and knowledgeable service during trips.
- Remained alert at all times scanning potential hazards to reduce unexpected situations.
- Implemented crowd control measures during peak times to ensure a safe and comfortable journey for all passengers.
- Processed card or cash fare payments for customers, providing tickets, receipts and change.
- Demonstrated excellent time management skills to adhere to scheduled breaks without affecting service continuity.
- Managed fare collection efficiently, processed travel passes, and provided accurate change to passengers.
- Proactively assisted disabled passengers in boarding and exiting bus.
- Assisted parents and carers with buggies and prams, lowering accessibility ramp for easy embarkment.
- Recorded journey details accurately, including mileage and fuel consumption, for administrative purposes.
- Guaranteed ticketing system worked properly for accurate passenger counts and cash collections, reporting issues to avoid faulty machines.
- Managed and dealt with emergencies occurring while driving vehicle.
- Maintained passenger comfort by controlling vehicle temperature and lighting.
- Drove vehicles along set [Location] routes within specified deadlines.
- Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules.
- Used vehicle's integrated CCTV system to monitor passengers, vehicles and surroundings throughout journeys.
- Instructed passengers travelling with luggage to store on overhead racks to minimise risk to passengers.
- Liaised with school officials for safe transport of children, ensuring adherence to safeguarding policies.
- Kept vehicles clean and sanitary with regular deep cleaning on vehicles interior and exterior.
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
- Fostered a positive atmosphere on board, addressing any behavioural issues to maintain a peaceful environment.
- Utilised strong geographical knowledge to navigate routes effectively, minimising delays and disruptions.
- Used GPS software to divert around major traffic incidents with minimal impact to routes.
- Encouraged feedback from passengers to identify areas for service improvement and enhance customer satisfaction.
- Facilitated the evacuation of passengers in emergency situations, following safety protocols effectively.
- Made passenger announcements through vehicle address system to share journey times and upcoming destinations.
- Contributed to route planning meetings, offering insights based on driving experience to improve services.
Education
Coach driver
Hunter’s Executive
Alloa, Clackmannanshire 01.2021 - 09.2024
Skills
- I have been a bus & coach driver for years , starting out in service work , working my way up to tours & private hires ! How ever I actually enjoy Citylink work
- Route planning
- Vehicle inspection
- Customer service
- Emergency management
- Traffic awareness
- Crisis handling
Timeline
Coach driver
Hunter’s Executive
01.2021 - 09.2024
Bus Driver
First Bus
04.2008 - 06.2013