Dulce Gawthorpe
Bridlington, East Riding of Yorkshire,England
Summary
Dedicated and reliable hospitality, professional with extensive experience as a waitress, recognised for consistently providing exceptional customer service. Proven brilliant leadership skills, having taken on the responsibility of overseeing the restaurant operations and managing shifts in the absence of senior management. I also have strong communication and organisation abilities, focused on delivering an outstanding dining experience while making sure everything is running smoothly.
Overview
4
4
years of professional experience
Work history
Waitress /Bar manager
Kirk Jemison, Katie Corrigan, Sarah Kettlewell
Bridlington, East Riding of Yorkshire, England
03.2022 - 01.2026
- Utilised professional communication skills to resolve customer complaints.
- Managed table settings for enhanced dining experience.
- Accommodated special event needs, provided customised services for parties.
- Was often left to run restaurant by myself so can work well in busy environments.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Improved customer satisfaction by providing efficient and friendly service.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Education
GCSEs - Business
Headlands School
Bridlington, East Riding of Yorkshire09.2018
Skills
- Cash handling accuracy
- Customer service excellence
- Time management
- Attention to detail
- Team collaboration
- Problem-solving
- Multitasking ability
- Positive guest interaction
- Fast-paced adaptability
- Sales techniques
- Staff training capabilities
- Excellent memory recall
- Resilient under pressure
- Tills operation
- Alcohol licence awareness
- Cash handling
- Customer Service
- Payment Processing
- Verbal communication
- Opening and closing procedures
- Menu memorisation
- Order processing
Timeline
Waitress /Bar manager
Kirk Jemison, Katie Corrigan, Sarah Kettlewell
03.2022 - 01.2026
GCSEs - Business
Headlands School