Duke Junior Akpobi
Manchester
Summary
A Certified/Licensed FLT Operator with experience in safely operating forklift trucks in fast-paced warehouse environments. Efficiently managing inventory, loading/unloading materials. Possesses an above average electrical knowledge, attention to detail, and strong teamwork skills. A Production Supervisor with 18 months of experience in managing high-performing teams, optimizing production processes, and ensuring top-quality products.
A results-driven Business Manager with 5 years of experience in leading successful teams, driving business growth, and making strategic decisions. Proven track record of increasing revenue, improving efficiency, and building strong relationships with clients and partners.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Production Supervisor
Guinness Nigeria Plc
Nigeria , Nigeria
11.2022 - 04.2024
- Production planning and scheduling
- Team management and leadership
- Quality control and assurance
- Process improvement and optimization
- Lean manufacturing and Six Sigma principles
- Supply chain management
- Budgeting and cost control
- Excellent communication and problem-solving skills
Manager
District 41
Benin City , Nigeria
04.2017 - 12.2022
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Planned and managed resources and budget to support and deliver objectives.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Created and implemented best practice policies and processes to aid operational performance.
Customer service executive
Passionate 24/7 Healthcare Agency
Manchester
02.2016 - 04.2017
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Handled live chat queries within strict timeframe targets.
- Offered detailed product and service advice based on customer needs.
- Updated account information after customer calls for well-maintained data accuracy.
- Provided professional and helpful support to new and existing clients.
- Responded to customer queries and provided excellent customer service.
- Resolved complaints with proactive problem-solving and analysis.
Education
Diploma - Welding and fabriaction
Petroleum Training Institue
09.2010 - 09/2012
Bachelor of Science - Computer Science
Lagos State University
09.2012 - 10/2016
Skills
Business development
Certification
FLT Certified/License
Timeline
FLT Certified/License
06-2024
Production Supervisor
Guinness Nigeria Plc
11.2022 - 04.2024
Manager
District 41
04.2017 - 12.2022
Customer service executive
Passionate 24/7 Healthcare Agency
02.2016 - 04.2017
Bachelor of Science - Computer Science
Lagos State University
09.2012 - 10/2016
Diploma - Welding and fabriaction
Petroleum Training Institue
09.2010 - 09/2012
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