Gift Dube
Peterborough,Cambridgeshire
Summary
Accomplished professional with expertise in decision-making acumen and task coordination, proficient in Microsoft Office Suite and CRM systems. Demonstrates strong relationship management and customer service skills, with a proven track record in data entry and inventory control. Adept at case management and customer service orientation, seeking to leverage these competencies towards enhancing organisational efficiency and client satisfaction.
Overview
7
7
years of post-secondary education
20
20
years of professional experience
Work history
Assistant Saw
BSW
Peterborough, Cambridgeshire
2025.01 - Current
- Support staff members with administrative tasks, reducing workload stress.
- Handled confidential information, maintaining discretion and integrity.
- Handled event logistics smoothly, ensuring successful company events.
- Coordinated team meetings to enhance communication and productivity.
- Machine operation, uploading, processing ,labeling, sorting and shipping of cut profile in the production line.
Sales and Customer care Executive
G-telecoms
Harare, Harare central
2010.01 - 2022.06
- Assured quality control whilst handling sensitive information of customers.
- Complied diligently with data privacy rules, safeguarded confidential client information.
- Streamlined processes by suggesting improvements in systems and procedures.
- Boosted company image through efficient problem resolution.
- Implemented effective strategies to deal with difficult situations or disgruntled customers.
- Sales focast and strategizing
- Sales pricing , pipeline and analysis
Forensic Auditing intern
BCA Forensic Auditing
Harare, Harare central
2007.01 - 2008.12
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Increased team productivity by taking diligent meeting minutes.
- Successfully maintained confidentiality whilst dealing with sensitive financial information.
- Assisted in the preparation of audit reports to ensure transparency for stakeholders.
- Provided efficient resolution of discrepancies, enhancing company's compliance records.
Education
Master of Arts - International management
International University of Applied Sciences
2022.06 - 2025.05
BCOM Degree - Economics
Midlands State University
2006.03 - 2009.12
Skills
- Decision-Making acumen
- Task coordination
- Microsoft office suite proficiency
- CRM systems use
- Relationship Management
- Customer Service
- Data Entry
- Inventory control
- Case Management
- Customer service orientation
- Data entry documentation
Timeline
Assistant Saw
BSW
2025.01 - Current
Master of Arts - International management
International University of Applied Sciences
2022.06 - 2025.05
Sales and Customer care Executive
G-telecoms
2010.01 - 2022.06
Forensic Auditing intern
BCA Forensic Auditing
2007.01 - 2008.12
BCOM Degree - Economics
Midlands State University
2006.03 - 2009.12