Duane Williams
Wolverhampton,West Midlands
Summary
Experienced professional with a strong focus on delivery accuracy and customer service excellence. Demonstrates proficiency in navigation and GPS usage, ensuring temperature-controlled deliveries are executed with precision. Committed to cleanliness and vehicle maintenance, while adept at managing loads and adhering to traffic regulations. Possesses comprehensive local area knowledge, enhancing efficiency in goods vehicle operation. Career goals include further honing skills in logistics management and expanding expertise in complaint resolution.
Overview
29
29
years of professional experience
7
7
years of post-secondary education
Work history
Delivery driver
Cross Kitchen
Swindon
2023.02 - 2024.10
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Carried out minor vehicle repairs, minimising downtime for maintenance services.
- Ensured safety by regular vehicle inspections and maintenance.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Handled cash transactions accurately preventing discrepancies at end of day tallying.
- Maintained vehicle cleanliness for a professional appearance.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
Customer service and Delivery driver
De Wright Flava
Wolverhampton
2019.01 - 2023.01
- Successfully completed emergency deliveries under challenging conditions.
- Conducted regular vehicle inspections to ensure safety and compliance.
- Resolved customer complaints efficiently, restoring trust in service quality.
- Executed minor vehicle repairs to minimise downtime during maintenance.
- Delivered temperature-sensitive goods while maintaining product integrity.
- Communicated effectively with dispatch team to ensure timely deliveries.
Mobile Barber
Self-Employed
Wolverhampton
2010.03 - 2019.07
- Upheld professionalism whilst interacting with diverse clientele base daily.
- Managed cash transactions accurately; maintained integrity in financial aspects of the role.
- Showed versatility by offering a variety of hairstyles, meeting individual client's preferences and style tastes.
- Identified suitable styles by listening attentively to customers' needs and desires.
- Skilfully managed appointments with minimal waiting time for clients.
- Kept up-to-date with latest trends, ensuring modern and stylish cuts for customers.
- Delivered high-quality haircuts for improved customer confidence.
Chief operating officer
Longsville Park Farm
Clarendon, Jamaica
1996.04 - 2000.01
- Optimised resource allocation to maximise output and minimise waste.
- Drove process improvement initiatives for increased productivity.
- Supervised fishing procedures for compliance with regulations.
- Analysed fish samples, ensured health and safety standards were met at all times.
- Ensured the constant supply of oxygen to the fresh water fish throughout the night.
Education
Certificate of Higher Education - Agricultural
Ebony Park Heart Academy
Clarendon, Jamaica 1993.09 - 1995.07
GCSEs -
Calabar High School
Kingston, Jamaica 1988.09 - 1993.06
Skills
- Navigation proficiency
- Temperature-Controlled deliveries
- Knowledge of traffic regulations
- Goods vehicle operation
- Vehicle maintenance awareness
- GPS usage capability
- Load management
- Cleanliness commitment
- Adaptable to weather conditions
- Delivery accuracy
- Traffic law adherence
- Picking and packing
- Customer Service
- Attention to Detail
- Complaint resolution
- Local area knowledge
Timeline
Delivery driver
Cross Kitchen
2023.02 - 2024.10
Customer service and Delivery driver
De Wright Flava
2019.01 - 2023.01
Mobile Barber
Self-Employed
2010.03 - 2019.07
Chief operating officer
Longsville Park Farm
1996.04 - 2000.01
Certificate of Higher Education - Agricultural
Ebony Park Heart Academy
1993.09 - 1995.07
GCSEs -
Calabar High School
1988.09 - 1993.06