Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Druthi Reddy

Cambridge

Summary

Proactive and detail-oriented graduate with an MBA, currently working as a part-time Customer Advisor at Boots UK with around 1.5 years of experience in customer service, sales support, and cash handling. Skilled in communication, problem-solving, and delivering excellent customer experiences in a fast-paced retail environment. Eager to leverage analytical and marketing knowledge gained through academic training to contribute effectively to market research and marketing operations.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Customer advisor

Boots UK
Cambridge
03.2024 - Current
  • Provided excellent customer service at tills, assisting with purchases, refunds, and product queries to ensure a smooth shopping experience.
  • Handled cash operations, including start-of-day float counts and reconciliation and end-of-day banking.
  • Maintained visual merchandising standards and supported promotional campaigns to enhance product visibility.
  • Recognised as one of the top employees for achieving Boots Advantage Card sign-up targets for Q2 and Q3 of 2024–25.
  • Strengthened communication, problem-solving, and sales skills through daily customer interactions in a fast-paced retail environment.

Research analyst

Team Karimganj
Bengaluru, India
06.2022 - 03.2023
  • Conducted in-depth research and content monitoring in Telugu across platforms such as YouTube, Twitter, and regional news websites.
  • Monitored social media and news platforms to identify emerging topics, public sentiment, and viral content.
  • Created concise reports and summaries to assist in content planning and strategic decision-making.
  • Collaborated with cross-functional teams remotely, ensuring timely delivery of insights.

Education

Master of Business Administration -

Anglia Ruskin University
Cambridge, Cambridgeshire
01.2024 - 05.2025

Bachelor of Commerce - Finance

Christ Academy Institute for Advanced Studies
India
06.2019 - 07.2022

Skills

  • Communication
  • Time Management
  • Adaptability
  • Initiative & Proactivity
  • Team Player

Certification

  • Anglia Ruskin University Certificate for Professional Development: AI Solutions for Business Optimisation , ARU, January 2025
  • Anglia Ruskin University Certificate for Professional Development: Project Management Fundamentals , ARU, August 2024
  • Digital Marketing , Campalin Innovations, May 2023


Timeline

Customer advisor

Boots UK
03.2024 - Current

Master of Business Administration -

Anglia Ruskin University
01.2024 - 05.2025

Research analyst

Team Karimganj
06.2022 - 03.2023

Bachelor of Commerce - Finance

Christ Academy Institute for Advanced Studies
06.2019 - 07.2022

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Druthi Reddy