Neha Zafar
Birmingham,West Midlands
Summary
Detail-oriented and motivated professional with diverse experience in business development, customer service, administrative support, and scientific research. Proven ability to excel in collaborative environments, policy management and report writing within the Higher Education sector. Strong analytical and problem-solving skills, with a background in forensic science and a solid foundation in scientific and administrative principles. Excellent communicator with multilingual capabilities (English, Urdu, and Italian), adept at working independently and collaboratively to drive continuous improvement and deliver high-quality outcomes.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Senior Quality Assurance Officer
Scholars School System
Birmingham
10.2025 - Current
- Lead quality monitoring and oversight across Student Support and Experience, Student Activities, Wellbeing and Safeguarding, and HR department activitites.
- Oversee the institutional policy guide, managing the policy index and version control system.
- Monitoring of risks as part of the Risk Management Working Group.
- Plan, coordinate, and conduct QA campus visits and field reviews, writing reports and presenting findings and action plans to senior leadership and relevant HoDs/LMs.
- Represent SSS at DAB meetings, contributing to partnership monitoring discussions.
- Prepare and collate reports for committees.
- Monitor and review the implementation of QA tools and templates to drive continuous improvement.
- Provide comprehensive support the Head of Quality Assurance, and Enhancement.
Quality Assurance Officer
Scholars School System
Birmingham
06.2025 - 10.2025
- Provide comprehensive support to the Quality Assurance Manager and Head of Quality Assurance and Enhancement
- Assist in the review and implementation of institutional policies and procedures
- Plan, conduct, and create reports on internal campus audits of deparments, processes and activities to assess compliance
- Create templates for institutional and departmental use, including for policies, handbooks.
- Regularly update the Quality Assurance team on external risks and changes in the Higher Education sector
Business Development Officer
Scholars School System
Leicester and Manchester
01.2023 - 06.2025
- Ensured precise documentation for large-scale datasets
- Researched market trends and competitor activities to uncover risks and opportunities
- Reviewed proposal forms employing reasoning and attention to detail.
- Cooperating multiple projects simultaneously, coordinating cross-functional teams to meet results
- Collaborating with academic, operational, and IT departments to ensure the smooth execution of processes.
- Protected sensitive data by enforcing confidentiality measures
- Delivered actionable reports with clarity for both senior management and external stakeholders.
- Led training sessions for staff, mentoring them in LinkedIn best practices.
Customer Sales Representative
Hollister Co.
Manchester
10.2018 - 09.2019
- Demonstrated strong communication and time management skills to meet and exceeded sales targets.
- Processed customer orders with accuracy and efficiency, contributing to increased sales targets achievement.
- Met sales targets through proactive promotion and excellent customer service.
- Operated register to process payments via cash and cards.
- Processed and loaded deliveries and backstock onto store shelves.
Administrative Officer
Silver Lining Solicitors
Bolton
02.2019 - 08.2019
- Coordinated meeting rooms and agendas.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Greeted visitors, recorded personal information and directed to appropriate department with professionalism.
- Monitored office supplies inventory, placing orders as necessary to avoid disruptions.
- Operated copy equipment, printers and other office machines to support staff with administrative ad hoc tasks.
- Organised and maintained files and databases in a confidential manner, adhering to data protection regulations.
Education
Diploma of Higher Education - CMI Management and Leadership
Walsall College
Walsall01-2026
Bachelor of Science - Forensic Science
Liverpool John Moores University
Liverpool01-2023
A-Levels - Biology, Chemistry and History
Canon Slade Sixth Form
Bolton01-2018
GCSEs -
Essa Academy
Bolton01-2016
Skills
- Strategic planning
- Detail orientation
- Training and mentoring
- Patience under pressure
- Confidentiality maintenance
- Self-Motivation
- Initiative taking
- Time management
- Stakeholder Engagement
Languages
Urdu, English, Italian
First Language
Certification
- Introduction to Research Integrity - UK Research Integrity Office (UKRIO)
Timeline
Senior Quality Assurance Officer
Scholars School System
10.2025 - Current
Quality Assurance Officer
Scholars School System
06.2025 - 10.2025
Business Development Officer
Scholars School System
01.2023 - 06.2025
Administrative Officer
Silver Lining Solicitors
02.2019 - 08.2019
Customer Sales Representative
Hollister Co.
10.2018 - 09.2019
Diploma of Higher Education - CMI Management and Leadership
Walsall College
Bachelor of Science - Forensic Science
Liverpool John Moores University
A-Levels - Biology, Chemistry and History
Canon Slade Sixth Form
GCSEs -
Essa Academy