Dr. Ayesha Humera
New castle upon tyne,Tyne and Wear
Summary
Detail-oriented professional with extensive expertise in pharmacy operations management and comprehensive pharmaceutical knowledge. Demonstrates exceptional skills in time management, team leadership, and patient-centred care, ensuring optimal service delivery. Proficient in prescription decoding, effective communication, and active listening to address patient needs with meticulous attention to detail. Adept at utilising pharmacy PMR software to streamline processes and enhance operational efficiency. Committed to advancing healthcare outcomes through precision-driven practices and collaborative teamwork.
Offering strong communication and organisational skills combined with background in customer service and healthcare environments. Knowledgeable about managing prescriptions, providing patient support, and maintaining accurate records. Ready to use and develop skills in patient care, medication management, and teamwork.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work history
Pharmacy dispenser and Manage MDS room
Great park pharmacy
Newcastle upon Tyne, tyne and wear
11.2023 - Current
- Working as pharmacy dispenser
- Processing prescriptions efficiently, ensuring all documentation was accurate and complete.
- Processing repeat prescription requests for large patient base.
- Label medication with dose and administration guidance.
- Store and rotated stock while upholding pharmacy policies.
Medical Manager
Global Hospital
Hyderabad
01.2022 - 06.2023
- Provided expert clinical pharmacist services and managed medical operations effectively
- Collaborated with external providers to meet patient care continuity needs.
- Implemented clear quality standards to maintain first-class patient provisions.
- Collaborated with medical professionals on treatment protocols, optimising patient outcomes.
- handled a call centre team for domestic and international patients
- Established robust communication channels between different departments leading to better teamwork.
- Provided exemplary customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Presented financial forecasts to assess progress against targets.
- Assisted in the development of training materials and conducted training sessions for new team members
- Acted as a mentor to junior team members, providing guidance on complex customer interactions
Clinical Pharmacist
Medicover Hospitals
Hyderabad, India
07.2021 - 12.2021
- Worked as clinical pharmacist and auditor under neurosurgeon
- Monitored patient status to assess risks and adverse side-effects.
- Advised patients on drug incompatibility and contraindications, minimising likelihood of ill effects.
- Educated patients and families about potential side effects of drugs, aiding informed decision-making.
- Educated patients about correct medication dosage and storage.
- Improved medication safety for patients through comprehensive drug reviews and interventions.
- Coordinated closely with physicians on dosing adjustments for renal-impaired patients; enhanced treatment efficacy.
- Conducted insightful patient consultations, enhancing understanding of prescribed treatments.
- Reviewed patient records to compare current and past medicine intake and history.
- Engaged in continuous professional development activities, staying updated on latest advancements in pharmacology.
- Provided knowledgeable clinical advice to relieve and improve patients' everyday conditions.
- Ensured accurate prescription processing, reducing incidence of medication errors.
- Generated and updated policies and processes related to prescribing and prescription process.
- Responded promptly to medicine-related queries from healthcare professionals and patients; fostered trust and confidence.
Clinical pharmacist intern
Gandhi Hospital
Hyderabad, Tyne and Wear
06.2020 - 06.2021
- Educated patients about correct medication dosage and storage.
- Processed and dispensed prescriptions to doctors' instructions.
- Provided knowledgeable clinical advice to relieve and improve patients' everyday conditions.
- Monitored pharmacy inventory, promptly reordering low-stock supplies to prevent stock-outs.
- Advised patients on drug incompatibility and contraindications, minimising likelihood of ill effects.
- Reviewed physician orders to assess prescription accuracy and safety.
- Liaised with doctors to develop and prescribe bespoke patient medication plans.
- Conducted pharmaceutical research for development of treatment plans.
- Reviewed prescriptions for accuracy, ensuring compliance with regulatory standards and minimising potential errors
- Provided counselling sessions about drug side effects and precautions needed.
- Participated in ward rounds, and improved communication between medical staff and pharmacists.
- Reported Adverse drug reactions to pvpi mainly included ADRS of covid vaccination
Education
Masters - Psychology
Northumbria University
Newcastle upon Tyne 09.2023 - 01.2025
Doctor of Pharmacy - Pharmacy
JNTU
India 08.2015 - 07.2021
Board of Intermediate Education - Science
Sri Gayatri Junior College
India 06.2011 - 03.2013
Secondary School Education - Science
Krishnaveni Talent School
India 06.2007 - 04.2011
Skills
- Time management
- Team leadership
- Patient-centred care
- Meticulous attention to detail
- Effective communication
- Prescription decoding
- Active listening
- Comprehensive pharmaceutical knowledge
- Pharmacy operations management
- Pharmacy PMR software
Personal Information
- Date of birth: 09/13/94
- Gender: Female
- Nationality: Indian
Custom
- Badminton
- Throwball
- Zumba
Affiliations
- Social work
Languages
English
Fluent
Hindi
Native
Arabic
Intermediate
Urdu
Fluent
Telugu
Fluent
Punjabi
Intermediate
Timeline
Pharmacy dispenser and Manage MDS room
Great park pharmacy
11.2023 - Current
Masters - Psychology
Northumbria University
09.2023 - 01.2025
Medical Manager
Global Hospital
01.2022 - 06.2023
Clinical Pharmacist
Medicover Hospitals
07.2021 - 12.2021
Clinical pharmacist intern
Gandhi Hospital
06.2020 - 06.2021
Doctor of Pharmacy - Pharmacy
JNTU
08.2015 - 07.2021
Board of Intermediate Education - Science
Sri Gayatri Junior College
06.2011 - 03.2013
Secondary School Education - Science
Krishnaveni Talent School
06.2007 - 04.2011
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