Dragos Giurgi
City of London
Summary
With solid hospitality industry experience, focus lies in bar management and customer service. Can contribute to operational success through hands-on involvement, ensuring high-quality beverage service and enhancing customer satisfaction. Skill set includes team leadership, inventory control, and staff training.
Overview
1
1
Certification
10
10
years of professional experience
Work history
Assistant bar manager
Aqua Restaurant Group
London, UK
2025.04 - Current
- Create cocktail recipes, manage recipe creation, and cost drinks accurately.
- Control bar inventory stock, place orders, and handle supplier relationships.
- Monitor beverage costs, reduce waste, and support profitability across shifts.
- Assisted in the hiring process for new bar staff members.
- Managed bar staff rota for efficient shift coverage.
Bar Supervisor
SUSHISAMBA
London, United Kingdom
2024.05 - 2025.04
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Welcomed guests with friendly conversation and fun atmosphere.
- Maintained bar stocks, replenishing daily as necessary.
- Completed end-of-day cleanup to reset bar for next day.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Supervised team members to ensure excellent service delivery.
- Increased sales with effective promotional strategies.
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
Assistant bar manager
Levy UK
London, United Kingdom
2023.09 - 2024.04
- Implemented safe serving regulations, effectively managing service to ensure a secure environment
- Innovated menu options to boost profits while maintaining stringent cost controls
- Achieved outstanding hygiene standards for customer safety and regulatory adherence
- Optimized stock management for maximum efficiency and waste reduction
- Provided up-to-date, accurate advice on drinks promotions and pricing to customers
- Supervised line cleaning and cellar management, enhancing operational quality
- Spearheaded a team to deliver excellent hospitality service, earning commendation for outstanding operations
- Analysed sales and customer trends to strategically order beverage and equipment stock
- Swiftly resolved service-related incidents, maintaining a high level of customer satisfaction.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Premium Bar Supervisor
American Express Lounge
London, United Kingdom
2022.03 - 2023.09
- Coached new bartenders, enhancing team skills and service excellence
- Mastered high-demand scenarios, sustaining superior customer service standards
- Stayed informed on beverage promotions, ensuring customer advice was accurate and reliable
- Efficiently managed and escalated customer issues to foster a positive experience
- Displayed products to stimulate sales and customer interest
- Ensured compliance with health and safety measures
- Conducted thorough bar closing procedures, keeping the establishment pristine and well-stocked
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Bartender/Barista
Rodizio Rico
London, United Kingdom
2020.11 - 2022.03
- Managed cellar, ensuring efficient stock levels and organization
- Proficient in over 100 cocktail recipes, providing diverse beverage options
- Maintained espresso machines and other equipment, ensuring quality beverage preparation
- Resolved customer complaints with effective solutions, maintaining high satisfaction levels.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Welcomed guests with friendly conversation and fun atmosphere.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
Bartender Waiter
Caffe Roge
London, United Kingdom
2018.11 - 2020.05
- Delivered prompt and courteous service, leading to high customer satisfaction
- Advised guests on menu selections, offering recommendations to enrich the dining experience
- Managed payment processes, allowing for efficient customer service and turnaround.
- Maintained bar stocks, replenishing daily as necessary.
- Checked customer IDs to confirm age before selling age-restricted products.
- Prepared for closing by cleaning bar area and announcing last orders.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Duty Manager
A Turk Restaurant
Piatra Neamt, Romania
2016.04 - 2018.10
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service
- Led by example, embodying positive work ethic and motivating staff for peak performance
- Monitored and enforced compliance with company policies and procedures
- Directed staff schedules and rosters, optimising workforce efficiency
- Maintained bar stocks, replenishing daily as necessary
- Maintained strict food health, hygiene, and safety standards for ongoing kitchen compliance
- Handled guest complaints.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Monitored health and safety measures for guaranteed compliance.
Education
Higher National Diploma: IT - Computer Science
Icon College of Technology & Management
London2023-12
Highfield Level 3 Award in Food Safety for Catering (RQF) - Food Safety for Catering
Highfield Qualifications
London2023-02
WSET Level 2 Award in Wines
London 2001.04 -
Skills
- Multibar Management
- Supervisory Expertise
- Team development
- Engaging personality
- Employee Training and Development
- Mixology Proficiency
- Organizational Abilities
- Problem-Solving Aptitude
- Bar Cleaning and Maintenance
- Exceptional Customer Service
- Allergy Awareness
- Stock Management
- Team Leadership
- Stock control
- Punctual
- Creativity
Languages
English
Advanced
Accomplishments
- Employee of the Month – SUSHISAMBA
- Employee of the Month – O2 Arena (AMEX Lounge)
- Winer of the Month Sambatini - SUSHISAMBA
Certification
Level 3 Award in Food Safety for Catering (RQF)
Personal Protective Equipment (PPE)
Health & Safety Level 2
COSHH Training Course
References
References available upon request.
Timeline
Assistant bar manager
Aqua Restaurant Group
2025.04 - Current
Bar Supervisor
SUSHISAMBA
2024.05 - 2025.04
Assistant bar manager
Levy UK
2023.09 - 2024.04
Premium Bar Supervisor
American Express Lounge
2022.03 - 2023.09
Bartender/Barista
Rodizio Rico
2020.11 - 2022.03
Bartender Waiter
Caffe Roge
2018.11 - 2020.05
Duty Manager
A Turk Restaurant
2016.04 - 2018.10
WSET Level 2 Award in Wines
2001.04 -
Higher National Diploma: IT - Computer Science
Icon College of Technology & Management
Highfield Level 3 Award in Food Safety for Catering (RQF) - Food Safety for Catering
Highfield Qualifications