DOYEL CHANDA
Portsmouth
Summary
Reliable problem-solver with keen interest in technology and customer service. Proven abilities in communication and troubleshooting, combined with solid foundation in IT principles. Committed to resolving issues promptly and enhancing user satisfaction.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Adviser
Toob Limited
Portsmouth, UK
07.2023 - Current
- Registered and updated accurate customer information on database.
- Obtained feedback from customers to improve service experience by 10%.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Catering Assistant
University of Portsmouth
Portsmouth, UK
01.2023 - 01.2024
- Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
- Carefully prepared ingredients based on menus, portion control and agreed quality standards.
- Boosted customer satisfaction by 5% by preparing dishes to exact dietary needs.
Customer Service Adviser
Quilter
Southampton, UK
03.2023 - 05.2023
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Exceeded KPI targets when providing customer support via phone, email and chat and scored 100% in productivity.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
Cashier
Billy Manning Ltd.
UK, UK
03.2022 - 10.2022
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Delivered outstanding customer care with proactive sales and listening skills.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
Associate
Indian Political Action Committee
Kolkata, India
12.2020 - 05.2021
- Completed assigned tasks quickly and accurately, using strong time management and task prioritisation.
- Identified and resolved potential problems to guarantee smooth and efficient workflow.
- Showed initiative and willingness to take on new challenges, consistently seeking opportunities to learn and grow.
- Prioritised competing tasks and coordinated high-volume workload to meet business needs.
Education
Bachelor of Arts - Sociology
University of Calcutta
07.2015 - 07.2018
Master of Science - Human Resource Management
University of Portsmouth
09.2021 - 09.2022
Skills
- Attention to Detail
- Highly organized
- Analytical thinking
- Microsoft Office Suite
- Product knowledgeability
- Multitasking
- Teamwork and collaboration
- Coaching and mentoring
- Deadline oriented
- Resilient
Timeline
Customer Service Adviser
Toob Limited
07.2023 - Current
Customer Service Adviser
Quilter
03.2023 - 05.2023
Catering Assistant
University of Portsmouth
01.2023 - 01.2024
Cashier
Billy Manning Ltd.
03.2022 - 10.2022
Master of Science - Human Resource Management
University of Portsmouth
09.2021 - 09.2022
Associate
Indian Political Action Committee
12.2020 - 05.2021
Bachelor of Arts - Sociology
University of Calcutta
07.2015 - 07.2018
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