Douglas Bolt
Inverness,Highland
Summary
Experienced Shop Manager and Licensee with a comprehensive background in data compliance, training and development, and emergency logistics. Holds certifications in whisky, personal licensing, first aid, and vehicle inspection. Proven track record in leading PVG/DBS applications, ensuring legal vetting for roles involving children and vulnerable adults. Adept at records keeping, adaptable decision-making, decisive leadership, order processing, and training drivers for critical medical deliveries. Capable individual with excellent customer service and team leadership skills seeks opportunity in transport supervision role. Organised and methodical to achieve tasks within target timeframes. Excellent numeracy, literacy and IT skills for successful finance management.
Overview
26
26
years of professional experience
Work History
Transport manager / Office Supervisor/Admin Assist
Glenfold Ltd t/a Inverness Taxis
Inverness, Highland
02.2011 - Current
- Mitigated risk by enforcing strict adherence to health and safety guidelines within the team.
- Facilitated effective communication between drivers, dispatchers and customers for seamless operations.
- Supervisor /Call Centre / Dispatch Operator Duties: Answering telephones and inputting customer details onto computer before dispatching runs to drivers.
- Dealing with customers queries, e-mails , pricing fares in a very busy office taking approx 16,000 calls per week.
- On call if company computers have problems.
- Admin assistant Assisting company accountant ,dealing with monthly accounts for 170 drivers in Inverness and 80 drivers in Aberdeen.
- Solving queries on company accounts for both companies , setting up and vetting new business accounts.
- Resolved customer complaints promptly maintaining good relations with clients.
- Handled emergency situations effectively, minimising downtime and disruption to services.
- Managed vehicle maintenance schedules to prevent unexpected breakdowns and delays.
- Maintained vehicle fleet with precise coordination of preventive maintenance and functional repairs.
- Kept all company logs and records updated, recording daily details of work performed.
- Participated in recruitment, selection and induction of new drivers.
- Assisted with employee relations issues, addressing disciplinaries, grievances and absences.
- Planned transport solutions for local and international clients.
Taxi driver
self employed
Inverness, Highland
01.2002 - 01.2011
- Possessed up-to-date knowledge of current road diversions or construction works ensuring efficient journeys.
- Handled high pressure situations during peak hours, maintaining excellent service standards.
- Used knowledge of local area to suggest tourist spots or restaurants to passengers.
- Transported passengers to desired destinations, resulting in satisfied customers.
- Rendered first aid when necessary, providing immediate help in emergency situations.
- Assisted tourists with language barriers using basic foreign language skills.
- Provided support for elderly or disabled passengers, ensuring a comfortable journey.
Area development manager
Provident Personal Credit
Inverness, Highland
05.2000 - 01.2002
- To support and encourage a team of approximately 13 agents to achieve senior management targets in sales and collections.
- To employ new agents and ensure efficient training requirements are in place.
- Vet and issue personal loans over a certain amount.
- Visit clients who may be experiencing difficulty in payments and arrange a suitable payment plan.
- Where necessary prepare court papers for bad debt.
- To identify new territories for internal canvassers to explore.
- I successfully completed the Home Credit Management training programme.
- Improved team productivity with regular training sessions.
- Enhanced customer satisfaction with superior service standards.
- Increased brand awareness by implementing effective marketing strategies.
Education
GCSEs - English, Arithmetic, History, French
Millburn Academy
07.1979
Skills
- Whisky Certificate
- Personal Licence holder
- First Aid Certificate
- Data Compliance Manager
- Records keeping
- Adaptable decision-making
- Decisive leadership
- Training and Development
- Order processing
- Trainer for drivers
- Vehicle inspection
Websites
Awards Accomplishments Honours
- The Lifetime Achievement Award, 2024, Scottish Passenger and Transport Awards, 2023
- Scotch Whisky Certificate
Certifications And Licences
Premises and personal licence
Permit
- A
- B1
- B
- C1
- C
- D1
- D
- BE
- C1E
Personal Information
Work Permit: A,B1,B,C1,C1,C,D1,D,BE,C1E
Hobbies and Interests
- Family orientated
- Reading
- Animals
- Gardening
- Cooking
Timeline
Transport manager / Office Supervisor/Admin Assist
Glenfold Ltd t/a Inverness Taxis
02.2011 - Current
Taxi driver
self employed
01.2002 - 01.2011
Area development manager
Provident Personal Credit
05.2000 - 01.2002
GCSEs - English, Arithmetic, History, French
Millburn Academy