douaa mounib
london,united kingdom
Summary
Customer-focused professional with extensive experience in the aviation industry as cabin crew for Ryanair. Proven skills in customer service, sales, and effective communication, excelling in fast-paced environments. Multilingual in English, Arabic, and French, enhancing customer interactions. Seeking to transition into the property industry as a trainee estate agent or sales negotiator, aiming for long-term career growth and visa sponsorship.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Cabin Crew Member
Ryanair
london, united kingdom
05.2024 - Current
- Delivered excellent customer service to hundreds of passengers daily.
- Sold onboard products and consistently achieved sales targets.
- Resolved customer issues professionally and efficiently.
- Worked in a fast-paced, safety-critical environment.
- Built strong communication and teamwork skills.
- Maintained high standards of professionalism and customer satisfaction.
Education
Certificate of Higher Education - mpi
ben msik
casablanca2022
Skills
- Excellent Customer Service
- Sales & Upselling
- Strong Communication Skills
- Negotiation Skills
- Teamwork
- Time Management
- Problem Solving
- Microsoft Office
- Ability to work under pressure
- Professional Appearance
- Multilingual Communication
Languages
English
Advanced
C1
French
Advanced
C1
Arabic
Proficient
C2
Italian
Beginner
A1
Certification
- IELTS (International English Language Testing System)
- Cabin Crew Training Certificate
- Baccalaureate Certificate (Science Physique)
Interests
- Travelling and discovering new cultures
- Reading and learning new skills
- Fitness and maintaining an active lifestyle
- Volunteering and helping others
- Learning languages and improving communication skills
Accomplishments
- Developed strong customer relationship skills through direct interaction with a wide range of clients.
- Demonstrated excellent communication and negotiation skills when understanding and responding to customer needs.
- Successfully managed customer enquiries and provided tailored solutions in a fast-paced environment.
- Built trust and positive relationships with clients through professionalism and effective communication.
- Quickly adapted to new systems, processes, and customer-focused environments.
Timeline
Cabin Crew Member
Ryanair
05.2024 - Current
Certificate of Higher Education - mpi
ben msik