Dorothy Ali
United Kingdom
Summary
Accounting and Financial Management professional with experience in financial research, Excel-based analysis and accurate record keeping. Produced a dashboard of financial indicators, reviewed company performance data and presented findings in team settings, while customer-facing and stock-control roles strengthened communication, data accuracy and organised working practices.
Overview
3
3
years of professional experience
Work History
Telesales Advisor (Inbound Sales)
ResQ – Vodafone Campaign
Hull
03.2026 - Current
- Achieved a 40% conversion rate against a 25% target and ranked as a top performer for the month by identifying customer needs and recommending suitable plans.
- Handled 150–200 inbound calls per month, using customer usage and budget information to provide relevant recommendations.
- Maintained accurate CRM records and checked customer information in line with data-protection procedures.
- Identified recurring customer issues and escalated them to team leaders for investigation.
Retail Stock Counter (Zero-Hours Contract)
Retail & Asset Solutions
Hull
08.2025 - 03.2026
- Verified approximately 500–1,000 items per month across 15 client sites, comparing physical stock counts with system records using scanning and inventory software.
- Flagged discrepancies to site teams and supervisors so differences could be investigated and corrected promptly.
- Worked methodically to maintain accuracy while completing counts within site deadlines.
Sales Advisor
Superdrug
Hull
04.2024 - 01.2026
- Checked till prices against shelf labels and promotions two to three times a week, identifying and correcting mismatches with system data.
- Tracked stock and deliveries using Excel and internal systems, and processed cash and card transactions in line with company procedures.
- Responded to customer queries and communicated product information clearly in a busy retail environment.
Education
BSc (Hons) - Accounting & Financial Management
University of Hull
07-2025
Skills
- Customer needs analysis
- Sales reporting
- Effective communication
- Customer relationship management
- Sales negotiation
- Inventory control
- Deadline management
- CRM systems
Timeline
Telesales Advisor (Inbound Sales)
ResQ – Vodafone Campaign
03.2026 - Current
Retail Stock Counter (Zero-Hours Contract)
Retail & Asset Solutions
08.2025 - 03.2026
Sales Advisor
Superdrug
04.2024 - 01.2026
BSc (Hons) - Accounting & Financial Management
University of Hull