Barash Mustafov

ma Lead generation, cross selling, upselling, meeting company KPIs, working towards individual/team targets

• Maintained detailed product knowledge to competently and expertly advise customers.
• Recorded details from customer communications on CRM.
• Made high volume of sales calls per day exceeding company outbound call targets.
• Exhibited strong negotiation skills during sales calls resulting in advantageous deals (200+ calls daily)
• Amplified sales conversions for increased company revenue.
• Utilised product knowledge to boost sales figures.
• Adhered strictly to regulations regarding data protection and confidentiality, minimising risk of breaches.
• Delivered persuasive sales pitches for successful up-selling and cross-selling.
• Assured consistent performance under pressure during peak call times, delivering efficient service always.
• Displayed extensive product knowledge whilst handling customer queries.
• Demonstrated active listening skills whilst dealing with customers' concerns or complaints.
• Trained recruits on effective telesales strategies, leading to quicker team integration
• Conducted follow-up calls to assure client satisfaction, driving loyalty and repeat business.
• Handled difficult customers tactfully to ensure minimal complaints and return business.
• Improved team morale by sharing best practices in regular meetings.
• Enhanced customer satisfaction by providing excellent telesales service.
• Managed high volume of inbound calls, ensuring customer needs were met promptly (20+ inbound calls daily)
• Proactively learned about new products to provide up-to-date information to customers.
• Created engaging script which increased rate of positive responses from clients.

• Face to face, telephone and showroom sales
• Demonstrations + conducting DSE assessments, B2B & B2C sales, up-selling, cross-selling, admin duties, liaising with suppliers, calculating costs and profit with each sale, scheduling deliveries
• Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
• Maintained thorough records of all sales activities to ensure transparency.
• Enhanced brand visibility by participating in trade shows and conferences.
• Regularly updated professional knowledge through workshops and seminars for enhanced performance.
• Developed comprehensive knowledge of product offerings to facilitate customer decisions.
• Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
• Strengthened brand reputation with impeccable professionalism and integrity.
• Educated customers about product features and benefits, driving informed purchasing decisions.
• Optimised sales presentations using persuasive communication techniques.
• Provided after-sales support, enhancing customer satisfaction and loyalty.
• Fostered strong customer relationships through exceptional service.
• Expanded client base through targeted outreach initiatives.
• Identified potential leads, resulting in improved sales performance.
• Conducted market analysis to anticipate future trends and adjust strategies accordingly.

• Participated in continuous product development training to maximise sales potential.
• Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
• Delivered engaging sales presentations at industry events to attract potential customers and partners.
• Facilitated staff training programs, enhancing their skills, thereby positively impacting overall team performance.
• Streamlined sales process to enhance operational efficiency and productivity.
• Facilitated staff training programs enhancing their skills thereby positively impacting overall team performance.
• Crafted compelling pitches for securing high-value deals with clients.
• Facilitated staff training programs, enhancing their skills, thereby positively impacting overall team performance.e.
• Implemented robust CRM systems that improved tracking of sales activities and client interactions.
• Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
• Conducted comprehensive market research to identify emerging consumer behaviour trends, contributing towards strategic planning process accordingly.
• Communicated with potential customers to determine needs and provide recommendations, trends, contributing towards strategic planning process accordingly.
• Championed cross-selling initiatives to maximise sales volume and profit margins.
• Managed client relationships from early stages of sales process through to post-sales
• Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
• Showcased product features and benefits to drive sales.
• Liaised with initial customers to determine needs and provide recommendations.
• Increased customer engagement by delivering high-quality product demonstrations.
• Drove high-level B2B sales meetings to secure large-scale contracts, enhancing market presence significantly.