Doreen Aiyenfe Asein
Dartford,kent
Summary
Experienced IT Support assistant with proactive approach and keen interest in information technology. Possesses solid problem-solving and communication skills, ensuring seamless technical support and user satisfaction. Delivered enhanced user experience by streamlining software installations and troubleshooting network problems, leading to reduced downtime.
Keen to leverage abilities to drive positive outcomes in IT Support role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Assistant
Teecsat Telecoms
Lagos
01.2021 - 12.2024
- Enhanced network security with the installation of updated antivirus software.
- Boosted client satisfaction by providing timely remote IT support.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Resolved hardware malfunctions to prevent work disruption.
- Conducted 30 staff training sessions monthly, enhancing overall IT literacy within the company.
- Provided prompt assistance to staff for resolving IT-related issues.
- Contributed to business continuity plans, safeguarding vital data.
- Handled the migration of data during system upgrades smoothly.
- Performed back-up procedures regularly, protecting valuable information.
- Collaborated on team projects to deliver results under tight deadlines.
- Improved system efficiency by conducting regular software updates and patches.
IT support assistant
Kaniz Construction
01.2018 - 01.2021
- Handled technical queries, improved customer satisfaction level.
- Collaborated with cross-functional teams, ensured alignment of IT goals with broader business strategies.
- Enhanced system functionality by updating software and troubleshooting hardware issues.
- Ensured consistent uptime with diligent server monitoring and management.
- Managed vendor relationships to procure high-quality IT equipment at competitive prices.
- Provided user training to ensure optimal system utilisation.
- Diagnosed and troubleshot software and hardware faults in person and by phone.
- Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
Education
Master of Science - Cyber Security Technology
Northumbria University
London 01.2025 -
Bachelor of Science - Microbiology
University of Abuja
NigeriaSkills
- Multitasking under pressure
- Patience with end users
- Troubleshooting expertise
- IT service management
- Customer Service
- Regulatory compliance
- Data backup and recovery
Certification
- Certificate of Completion in Cybersecurity, GoMyCode, 05/24
- Google Technical Support Fundamentals, Coursera, 05/22
Timeline
Master of Science - Cyber Security Technology
Northumbria University
01.2025 -
IT Support Assistant
Teecsat Telecoms
01.2021 - 12.2024
IT support assistant
Kaniz Construction
01.2018 - 01.2021
Bachelor of Science - Microbiology
University of Abuja
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