DORCAS BIZIMANA

• Internally promoted to Supervisor following strong performance, leadership and operational reliability. Managing Premium Ladies, Kids and Sportswear department.
• Supporting Senior Management with daily store operations, decision-making and compliance with company policies.
• Key holder responsible for opening/closing procedures and cashing up.
• Leading shifts, allocating daily workforce tasks, managing shifts, and ensuring smooth trading during peak periods.
• Driving team performance and confidence through hosting inductions on: Brands, LP procedures, KPIs and motivating staff with the tools to exceed sales targets.
• Maintaining exceptional visual merchandising standards in line with brand packs, sales performance analyses and trends.
• Brand communications and conducting of brand training visits.
• Workforce planning such as creating Rota’s for 2 floors and Kronos.
• Managing stock loss through stockroom upkeep, passing audits and training security measures.
• Timely workload managing of price changes, valuations, staff training modules and IBT.
• Championing FraserPlus signups, iPad sales and commission-based incentives.

• Supported management throughout the 2 years through access to manager functions and taking on senior responsibilities in day-to-day operational duties.
• Provided a luxury selling experience to clients and building personal clientele during my time in Mens Luxury.
• Recognised as Employee of the Month (2x) for performance and professionalism.
• Expanded brand and product knowledge through attending brand training outside of trading hours.
• Further developing visual merchandising skills through brand packs, leading to increased sales. Supported with IBT, deliveries, price change, stock takes and floor moves.

Assisted in the opening and recruiting of Tessuti’s Liverpool Flagship Store. Managing a 2-floor luxury store, through building a culture of teamwork and offering quality service training and engagement.

• Hosted in-store events and working closely with local brands for rotational brand pop ups.
• Managed daily store operations; enhancing inventory accuracy and ensuring seamless customer experiences, high levels of visual presentation and cleanliness in store.
• Implemented new visual merchandising strategies, significantly improving product visibility and attracting customer interest, leading to increased foot traffic.

• Oversaw operations at the tills in a fast-paced retail environment, ensuring a smooth, efficient, and accurate processing of customer transactions, whilst supporting a team of cashiers.
• Ensured accurate cash handling, cashing up, and collections.
• Supervised till operations in a high-volume retail environment
• Reduced cash discrepancies through close monitoring and corrective action
• Resolved customer queries and operational issues calmly and professionally.