Doofan Joy Er
London,London
Summary
Dedicated professional with a background in customer service and healthcare support, completed an MSc in Artificial Intelligence and Data Science. Trained in Basic and Advanced Phlebotomy and Cannulation, with hands-on experience as a Patient Experience Volunteer. Former Portfolio Manager and Customer Service Representative, skilled in communication, data management, and administrative tasks, poised to enhance patient care and service delivery within the NHS.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ward Volunteer
University Hospital Lewisham
London
10.2025 - Current
- Greeted patients and visitors, providing reassurance and a friendly point of contact on the ward.
- Supported patients with non-clinical needs to enhance comfort and wellbeing.
- Assisted ward staff with basic tasks, ensuring a safe and welcoming environment.
- Helped direct visitors and responded to general enquiries appropriately.
- Maintained patient dignity, confidentiality, and adherence to hospital policies.
Patient Experience Volunteer
Healthwatch Lewisham
London
06.2025 - Current
- Engage and collect feedback from patients and carers in health and social care settings using surveys.
- Accurately carry out data inputs of the feedback collected using the provided tools.
- Report key findings, and escalate urgent concerns to the Healthwatch team.
- Attend community engagement events, and assist in special projects.
- Support “Enter and View” visits (after receiving appropriate training).
- Maintain confidentiality and follow safeguarding and data protection guidelines.
- Attend induction and ongoing training sessions as required.
Portfolio Manager
Moniepoint
Abuja
11.2023 - 06.2025
- Supervised staff and monitored workflow to ensure competence and productivity, achieving goals and objectives.
- Oversaw diverse client portfolio, analysed financial data, and developed strategies to optimise performance outcomes.
- Implement risk management practices and ensure compliance with financial regulations.
- Leveraged data analysis tools to enhance decision-making and support business growth initiatives.
Field Credit Officer
Moniepoint
Abuja
06.2022 - 11.2023
- Assessed the creditworthiness of clients, managed loan disbursements, and ensured timely repayments.
- Conducted thorough financial analysis to minimize risk and enhance credit management processes.
- Built strong client relationships through effective communication and problem-solving.
- Ensured credit scoring and grading processes were fair and compliant whilst maintaining lending security.
Customer Service Representative
United Bank For Africa
Gombe
08.2021 - 05.2022
- Assisted customers with banking products and services, providing information and support.
- Handled customer complaints and issues, ensuring prompt and satisfactory resolutions.
- Promoted bank products and services to enhance customer engagement and drive sales.
Teller
United Bank For Africa
Gombe
12.2020 - 08.2021
- Processed withdrawals, transfers, and deposits in naira and foreign currencies (money gram, Western Union) to ensure accurate and timely access to funds.
- Facilitated processing of Master’s cheques for bereaved customers and next of kins to support clients during sensitive times.
- Identified and eliminated errors when balancing cash point transactions, teller cash dispensers, and teller cash recyclers.
- Maintained compliance with financial and customer data guidelines to safeguard against breaches and protect customer information.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Office Assistant Intern
Board of Internal Revenue
Gombe
03.2019 - 04.2020
- Created a filing system for contracts, data entry, records, reports, and booking of appointments.
- Managed receptionist area, greeting visitors and responding to telephone, emails, and in-person inquiries.
- Conducted online registration of motorcycles and vehicles.
- Gathered feedback and dealt with trade issues.
Administrative Assistant
Skill-Touch Academy
Abuja, Nigeria
01.2018 - 02.2019
- Delivered comprehensive administrative support through accurate data entry, efficient filing, thorough document preparation, and organised record management.
- Facilitated smooth day-to-day school operations by assisting teaching and management staff with various administrative tasks.
- Handled telephone and email enquiries, ensuring prompt responses and effective direction of queries to appropriate personnel.
- Welcomed and greeted parents, pupils, and visitors, acting as a friendly and professional first point of contact.
- Maintained confidentiality and accuracy when handling pupil and staff information.
Education
HND - Computer Science
Fidei Polytechnic Gboko
Benue01-2017
ND - Computer Science
Fidei Polytechnic Gboko
Benue01-2015
Master of Science - Artificial Intelligence and Data Science
University of Hull (LDN campus)
London, ENG2026
Skills
Care Skills
- Safeguarding Skill
- Safeguarding knowledge
- First aid certification
- Health and safety compliance
GDPR compliance
- Team Collaboration & Leadership
- Microsoft Office
- Outstanding Communicator
- Customer Service & Relationship Management
Empathy and compassion
- Active listening
- Patience and tolerance
- Respect for dignity and privacy
- Professional Skill
Certification
- Phlebotomy Training Cert 2025
- Advanced Phlebotomy 2025
- Theory and dry lab Cannulation Training 2025
- COSHH Awareness Training– Certified by Lagos Safety Council, 2025
- Infection Control in Cleaning– Online Course, 2025
- Customer Service & Relationship Management 2019
- Human Resource Management 2019
Timeline
Ward Volunteer
University Hospital Lewisham
10.2025 - Current
Patient Experience Volunteer
Healthwatch Lewisham
06.2025 - Current
Portfolio Manager
Moniepoint
11.2023 - 06.2025
Field Credit Officer
Moniepoint
06.2022 - 11.2023
Customer Service Representative
United Bank For Africa
08.2021 - 05.2022
Teller
United Bank For Africa
12.2020 - 08.2021
Office Assistant Intern
Board of Internal Revenue
03.2019 - 04.2020
Administrative Assistant
Skill-Touch Academy
01.2018 - 02.2019
HND - Computer Science
Fidei Polytechnic Gboko
ND - Computer Science
Fidei Polytechnic Gboko
Master of Science - Artificial Intelligence and Data Science
University of Hull (LDN campus)