Donna Yates
Stoke-on-trent
Summary
I am a caring, energetic and enthusiastic individual with many years of experience raising and supporting a large family. Throughout my life, I have developed strong practical, interpersonal and organisational skills, alongside considerable experience supporting family members through a range of mental health challenges.
These experiences have given me a genuine understanding of the importance of compassion, empathy, patience and non-judgemental listening. I am calm and reassuring in stressful situations and understand the importance of treating everyone with dignity, respect and understanding.
Although I do not currently hold formal professional qualifications, I bring extensive and valuable life experience, resilience and a willingness to learn. I am practical, resourceful and adaptable, with the confidence to take on new challenges and learn new skills quickly. I enjoy finding solutions to problems and am always willing to have a go at something new.
I am friendly, reliable, hardworking and approachable, with a strong sense of responsibility. I take pride in being someone others can depend on and always aim to give my best in everything I do. I am now keen to use my life experience, caring nature and transferable skills in a rewarding role where I can make a positive difference to others.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Self-Employed/
Unpaid Caring Role
01.1993 - Current
- KEY RESPONSIBILITIES AND SKILLS
- Dedicated over 31 years to raising and caring for a large family, managing the day-to-day responsibilities of a busy household while supporting the individual needs of family members.
- Managed the day-to-day running of a large and busy household, including planning, organisation and prioritising competing demands.
- Developed excellent time-management skills while balancing multiple responsibilities and changing priorities.
- Planned and prepared meals, managed household budgets and shopping, and maintained a clean, safe and organised home.
- Provided practical and emotional support to family members during challenging and stressful periods.
- Developed strong communication, listening and interpersonal skills through supporting people with different personalities, needs and circumstances.
- Remained calm and patient when dealing with stressful or unexpected situations, often finding practical solutions to problems.
- Coordinated appointments, activities, schedules and family commitments.
- Supported children through different stages of their development, encouraging independence, confidence and responsibility.
- Developed strong resilience, adaptability and the ability to manage several tasks at once.
- Used initiative to solve problems and was willing to learn new skills whenever needed.
- Undertook a wide range of practical activities, including cooking, cleaning, DIY, arts and crafts and household maintenance.
- Built strong skills in empathy, patience, reliability, responsibility and working under pressure.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
GCSE C Grades - English, Maths, Science, Social Studies, Home Econ
Sandon High School
Skills
- Excellent communication skills
- Creative thinker
- Empathetic listener
- Good problem-solving skills
- Deep Empathy and understanding of others,
- I navigate challenges and find the best solutions
- I adapt to any environment,
- I can work in a team and equally on my own,
- lead by example, create spaces where people feel valued and inspired to do their best
Certification
• Certificate
Night support worker
• Certificate
Currently working on
Mental Health First Aid
• Certificate
Safeguarding children from abuse
• Certificate
Forensic science and criminal profiling
• Certificate
Criminal Psychology course
• Certificate
Criminal phycology
Timeline
Self-Employed/
Unpaid Caring Role
01.1993 - Current
GCSE C Grades - English, Maths, Science, Social Studies, Home Econ
Sandon High School