Donna Taylor
Aston Cantlow,Warwickshire
Summary
Senior NHS operational leader with 32 years’ NHS service and 17 years as a registered nurse, offering deep expertise across urgent and emergency care, system coordination, escalation management and operational resilience. Currently Deputy Operational Duty Manager within the System Coordination Centre (SCC), providing autonomous, system‑level leadership during periods of escalation, surge pressure and operational risk.
Brings Master’s‑level equivalent experience through strategic operational leadership across integrated care systems. Proven ability to chair multi‑agency escalation and MADE calls, represent the ICB to NHS England, interpret national policy for local delivery, and enable safe system flow, shared risk management and value for money across acute, community, mental health, ambulance and social care partners. Recognised for calm authority under pressure, strong analytical judgement and highly effective stakeholder engagement at senior level.. Recognized for strong analytical judgment and expertise in interpreting national policy for local implementation, enhancing system flow and value across healthcare partners.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Deputy Operational Duty Manager
Coventry & Warwickshire Integrated Care Board.
Warwick, Warwickshire
2024.01 - Current
- Provide day‑to‑day operational leadership for SCC, maintaining real‑time situational awareness across health and care partners.
- Chair and lead system escalation calls, presenting complex and sensitive operational information to senior multi‑agency stakeholders.
- Coordinate whole‑system responses to escalation, supporting safe patient flow during surge and winter pressures, positively impacting on flow.
- Operate with high levels of autonomy, escalating appropriately to tactical and strategic command.
- Deliver daily NHS England Situation Reports (SitReps) and represent ICB on regional calls.
- Use system intelligence (e.g. Shrewd dashboards) to anticipate, assess and mitigate emerging risks.
- Ensure SCC SOPs, escalation pathways and governance processes are consistently applied and policy‑aligned.
Lead Cardiac Nurse Practitioner
University Hospitals Coventry and Warwickshire.
Coventry
2022.05 - 2023.12
- Managed team of 8 Cardiac Specialist/ Senior Nurses.
- Managed over 10 acute and routine cardiology cases autonomously each day
- Supported clinical credibility and decision-making expertise through ongoing bank work.
- Collaborated with healthcare teams to coordinate patient care.
- Assisted in training and development for cardiac specialist nurses and medical colleagues.
- Identified lean opportunities in organisational change with KPO.
- Helped maintain budget control and HR responsibilities.
Cardiac Nurse Practitioner
University Hospital Coventry and Warwickshire
Coventry
2018.04 - 2022.05
- Led timely assessments and developed management plans for patients with critical conditions including myocardial infarctions and cardiac arrests.
- Oversaw trainee learning by liaising with mentors and creating educational resources for practical learning.
- Conducted regular follow-ups for assessment of patient progress over time.
- Performed diagnostic tests to identify cardiovascular conditions early on.
- Provided emotional support to patients, promoting mental well-being amidst physical challenges.
Senior Sister/ Patient Flow Coordinator- Acute Med
University Hospital Coventry and Warwickshire
Coventry
2015.02 - 2018.04
Registered Nurse- ED
University Hospital Coventry and Warwickshire
Coventry
2009.12 - 2015.02
Education
AI Powered Productivity - AI
Multiverse
Online 2025.09 -
Advanced Health Assessment - Science- Level 7
Coventry University
Coventry 2022.05 - 2022.06
Bachelor of Science - Professional Practice- Cardiology Pathway
Coventry University
Coventry 2015.09 - 2019.05
Diploma of Higher Education - Pre-registration in Nursing
University of Birghton
Brighton, Brighton and Hove 2005.09 - 2008.09
Skills
- Lead SCC, ensuring real-time situational awareness across health and care partners
- Chair system escalation calls, presenting complex operational information to senior stakeholders
- Coordinate responses to escalation, supporting safe patient flow during surge pressures
- Deliver NHS England Situation Reports and represent ICB on regional calls
- Use system intelligence to anticipate and mitigate emerging risks
Affiliations
- Baking and physical activities such as spinning/running to maintain wellbeing
Certification
Project Management Essentials Certificate.
Timeline
AI Powered Productivity - AI
Multiverse
2025.09 -
Deputy Operational Duty Manager
Coventry & Warwickshire Integrated Care Board.
2024.01 - Current
Lead Cardiac Nurse Practitioner
University Hospitals Coventry and Warwickshire.
2022.05 - 2023.12
Advanced Health Assessment - Science- Level 7
Coventry University
2022.05 - 2022.06
Cardiac Nurse Practitioner
University Hospital Coventry and Warwickshire
2018.04 - 2022.05
Bachelor of Science - Professional Practice- Cardiology Pathway
Coventry University
2015.09 - 2019.05
Senior Sister/ Patient Flow Coordinator- Acute Med
University Hospital Coventry and Warwickshire
2015.02 - 2018.04
Registered Nurse- ED
University Hospital Coventry and Warwickshire
2009.12 - 2015.02
Diploma of Higher Education - Pre-registration in Nursing
University of Birghton
2005.09 - 2008.09