Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Pepper

Dartford ,Kent

Summary

Proactive Office Manager skilled in customer service and administrative support. Manages office correspondence efficiently, providing prompt responses to customer enquiries. Delivers comprehensive support to senior management, aiding in decision-making and project management.

Overview

14
14
years of professional experience

Work History

Office Manager

embankment scaffold supplies
Dartford, kent
07.2024 - Current
  • Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
  • Provided administrative support to senior management, facilitating decision-making and project management.
  • Delegated office administration tasks for smooth front-of-house management.
  • Conducted health and safety audits, identifying risks and implementing corrective measures to ensure a safe working environment.
  • Monitored the use of personal protective equipment PPE, ensuring proper usage and maintenance for maximum protection.
  • Engaged employees at all levels to foster a culture of safety and mitigate complacency.
  • Handled customer enquiries, providing prompt responses to questions about products and services.
  • Assisted customers in selecting products, offering detailed advice to meet their needs.
  • Maintained strict confidentiality and discretion when processing sensitive data and information.

Cleaner

G4S
Dartford, kent
06.2023 - 06.2024
  • Ensured compliance with sanitisation, health and hygiene regulations to maintain safe environments.
  • Delivered cleaning projects on schedule, enhancing customer satisfaction and loyalty.
  • Executed cleaning tasks within tight timeframes and high-quality standards.
  • Implemented cleaning checklists to meet quality specifications for each space.

Delivery Driver

Akash
swanscombe, kent
08.2012 - 04.2023
  • Prioritised timely deliveries to meet customer expectations.
  • Mapped driving routes in advance to optimise delivery times.
  • Handled merchandise with care, ensuring safe delivery to customers.
  • Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.

Education

GCSEs - secondary school

leigh academy ebbsfleet
Swanscombe, KEN
01-2011

Skills

  • Office management
  • Project coordination
  • General administration
  • Office organisation
  • Safety compliance
  • Risk assessment
  • Staff management
  • Staff leadership
  • Team leadership
  • Customer service
  • Employee engagement

Timeline

Office Manager

embankment scaffold supplies
07.2024 - Current

Cleaner

G4S
06.2023 - 06.2024

Delivery Driver

Akash
08.2012 - 04.2023

GCSEs - secondary school

leigh academy ebbsfleet
Donna Pepper