Summary
Overview
Work history
Education
Skills
Timeline
Generic

Donna Middleton

Newcastle Upon Tyne

Summary

Organised, motivated, proactive professional with excellent customer facing skills who works alongside the team to achieve shared goals. Organized and dependable, with an excellent reputation among clients for resolving problems. Currently in a customer facing, sales and office administration role which encompasses shipping logistics, invoicing to system management. Prior to this, 20 Years of teaching in a range of demographics across the North East which follows over 15 Years of experience of working in credit control, sales, business analysis.

Overview

39
39
years of professional experience

Work history

Office Administrator and Sales Assistant

Trees Please
Hexham, Northumberland
10.2023 - Current
  • Managed database to ensure up to date client, stock and supplier information. Processed invoices and financial data with strong eye for detail.
  • Coordinated stock readiness and grading, through to dispatch logistics, seeing each order end to end. Adhered to strict industry standards such a batch tracking for disease control, identify risk and ensuring safe practice throughout the supply chain.
  • Advised customers on species suitability and plant care ensuring their products would thrive, resolving any customer queries promptly, receiving excellent feedback and building rapport with customers from individual retail to major forestry contracts.
  • Coordinated the set up and running of a new retail sales channel, created and optimised new business leads by taking on projects such as social media and print campaigns, market research and website creation, in addition to attending shows.


Teacher - Classroom, Supply and Intervention

Various Council Bodies
, North East
09.2003 - 08.2023
  • Fostered excellent relationships in positive, nurturing environments to promote the wellbeing and good academic progress of all children.
  • Liaised between parents, schools and social services to ensure that rigid safeguarding protocols were followed, approaching confidential and potentially distressing issues with sensitivity and professionalism.
  • Worked flexibly across 5 local authorities, learning and implementing each ones policies and systems, adapting to each school's 'Ways of Working'. Utilised the Microsoft 365 package to create inspiring resources, optimising engagement and results.
  • Maintained detailed records of student learning progress, providing individualised feedback whilst reviewing data and developing strategies to address objectives.


Education Expert

Nudge Education
Newcastle
05.2023 - 10.2023

Class Teacher

First Class Supply and Training
Whitley Bay, North Tyneside
10.2022 - 05.2023

Class Teacher

Durham County Council
Stanley County Durham, County Durham
02.2020 - 08.2022

Supply Teacher

First Class Supply
Newcastle Upon Tyne
09.2018 - 02.2020

Class Teacher

Newcastle City Council
Newcastle Upon Tyne
09.2014 - 08.2018

Teacher - Intervention Specialist

Northumberland County Council
Ashington, Northumberland
09.2013 - 08.2014

Teacher - Numbers Count Specialist

Gateshead Council
Blaydon, Gateshead
09.2011 - 08.2013

Class Teacher

North Tyneside Council
Wallsend, North Tyneside
09.2003 - 08.2011

Education BA with QTS

Northumbria University
09.1999 - 08.2003

Early Childhood Studies HND

Tyne Metropolitan College
09.1997 - 08.1999

Sales Administrator

Nike
12.1994 - 06.1996
  • Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
  • Maintained effective communication between sales and other departments.

Credit Control Officer

Nike
Sunderland
12.1991 - 12.1994
  • Ensured timely invoicing.
  • Kept accurate financial records.
  • Prioritized workload in a fast paced environment.

Business Development Manager

Trans America Commercial Finance
Hitchin, Hertfordshire
02.1986 - 10.1991
  • Held underwriting powers, managing the risk associated with the industry.
  • Handled crisis situations effectively, minimising impact on business operations.
  • Liaised with brokers, managed credit and negotiated terms and rates, whilst managing a team of 4.

Education

Bachelor of Arts - Primary Education with QTS

Northumbria University
Newcastle upon Tyne

Higher National Diploma - Early Childhood Studies

North Tyneside College
Wallsend on Tyne

Bachelor of Science - Social Science

London South Bank University
London

Skills

  • Excellent written and verbal communicator with great interpersonal skills
  • Exceptional phone manner and customer service
  • Attention to detail whilst working in high pressure environments
  • Organisation and logistics
  • Confident and conversant with all aspects of Office 365, experience with a range of business softwares

Timeline

Office Administrator and Sales Assistant

Trees Please
10.2023 - Current

Education Expert

Nudge Education
05.2023 - 10.2023

Class Teacher

First Class Supply and Training
10.2022 - 05.2023

Class Teacher

Durham County Council
02.2020 - 08.2022

Supply Teacher

First Class Supply
09.2018 - 02.2020

Class Teacher

Newcastle City Council
09.2014 - 08.2018

Teacher - Intervention Specialist

Northumberland County Council
09.2013 - 08.2014

Teacher - Numbers Count Specialist

Gateshead Council
09.2011 - 08.2013

Teacher - Classroom, Supply and Intervention

Various Council Bodies
09.2003 - 08.2023

Class Teacher

North Tyneside Council
09.2003 - 08.2011

Education BA with QTS

Northumbria University
09.1999 - 08.2003

Early Childhood Studies HND

Tyne Metropolitan College
09.1997 - 08.1999

Sales Administrator

Nike
12.1994 - 06.1996

Credit Control Officer

Nike
12.1991 - 12.1994

Business Development Manager

Trans America Commercial Finance
02.1986 - 10.1991

Bachelor of Arts - Primary Education with QTS

Northumbria University

Higher National Diploma - Early Childhood Studies

North Tyneside College

Bachelor of Science - Social Science

London South Bank University
Donna Middleton