Donna Middleton
Newcastle Upon Tyne
Summary
Organised, motivated, proactive professional with excellent customer facing skills who works alongside the team to achieve shared goals. Organized and dependable, with an excellent reputation among clients for resolving problems. Currently in a customer facing, sales and office administration role which encompasses shipping logistics, invoicing to system management. Prior to this, 20 Years of teaching in a range of demographics across the North East which follows over 15 Years of experience of working in credit control, sales, business analysis.
Overview
39
39
years of professional experience
Work history
Office Administrator and Sales Assistant
Trees Please
Hexham, Northumberland
2023.10 - Current
- Managed database to ensure up to date client, stock and supplier information. Processed invoices and financial data with strong eye for detail.
- Coordinated stock readiness and grading, through to dispatch logistics, seeing each order end to end. Adhered to strict industry standards such a batch tracking for disease control, identify risk and ensuring safe practice throughout the supply chain.
- Advised customers on species suitability and plant care ensuring their products would thrive, resolving any customer queries promptly, receiving excellent feedback and building rapport with customers from individual retail to major forestry contracts.
- Coordinated the set up and running of a new retail sales channel, created and optimised new business leads by taking on projects such as social media and print campaigns, market research and website creation, in addition to attending shows.
Teacher - Classroom, Supply and Intervention
Various Council Bodies
, North East
2003.09 - 2023.08
- Fostered excellent relationships in positive, nurturing environments to promote the wellbeing and good academic progress of all children.
- Liaised between parents, schools and social services to ensure that rigid safeguarding protocols were followed, approaching confidential and potentially distressing issues with sensitivity and professionalism.
- Worked flexibly across 5 local authorities, learning and implementing each ones policies and systems, adapting to each school's 'Ways of Working'. Utilised the Microsoft 365 package to create inspiring resources, optimising engagement and results.
- Maintained detailed records of student learning progress, providing individualised feedback whilst reviewing data and developing strategies to address objectives.
Education Expert
Nudge Education
Newcastle
2023.05 - 2023.10
Class Teacher
First Class Supply and Training
Whitley Bay, North Tyneside
2022.10 - 2023.05
Class Teacher
Durham County Council
Stanley County Durham, County Durham
2020.02 - 2022.08
Supply Teacher
First Class Supply
Newcastle Upon Tyne
2018.09 - 2020.02
Class Teacher
Newcastle City Council
Newcastle Upon Tyne
2014.09 - 2018.08
Teacher - Intervention Specialist
Northumberland County Council
Ashington, Northumberland
2013.09 - 2014.08
Teacher - Numbers Count Specialist
Gateshead Council
Blaydon, Gateshead
2011.09 - 2013.08
Class Teacher
North Tyneside Council
Wallsend, North Tyneside
2003.09 - 2011.08
Education BA with QTS
Northumbria University
1999.09 - 2003.08
Early Childhood Studies HND
Tyne Metropolitan College
1997.09 - 1999.08
Sales Administrator
Nike
1994.12 - 1996.06
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Maintained effective communication between sales and other departments.
Credit Control Officer
Nike
Sunderland
1991.12 - 1994.12
- Ensured timely invoicing.
- Kept accurate financial records.
- Prioritized workload in a fast paced environment.
Business Development Manager
Trans America Commercial Finance
Hitchin, Hertfordshire
1986.02 - 1991.10
- Held underwriting powers, managing the risk associated with the industry.
- Handled crisis situations effectively, minimising impact on business operations.
- Liaised with brokers, managed credit and negotiated terms and rates, whilst managing a team of 4.
Education
Bachelor of Arts - Primary Education with QTS
Northumbria University
Newcastle upon TyneHigher National Diploma - Early Childhood Studies
North Tyneside College
Wallsend on TyneBachelor of Science - Social Science
London South Bank University
LondonSkills
- Excellent written and verbal communicator with great interpersonal skills
- Exceptional phone manner and customer service
- Attention to detail whilst working in high pressure environments
- Organisation and logistics
- Confident and conversant with all aspects of Office 365, experience with a range of business softwares
Timeline
Office Administrator and Sales Assistant
Trees Please
2023.10 - Current
Education Expert
Nudge Education
2023.05 - 2023.10
Class Teacher
First Class Supply and Training
2022.10 - 2023.05
Class Teacher
Durham County Council
2020.02 - 2022.08
Supply Teacher
First Class Supply
2018.09 - 2020.02
Class Teacher
Newcastle City Council
2014.09 - 2018.08
Teacher - Intervention Specialist
Northumberland County Council
2013.09 - 2014.08
Teacher - Numbers Count Specialist
Gateshead Council
2011.09 - 2013.08
Teacher - Classroom, Supply and Intervention
Various Council Bodies
2003.09 - 2023.08
Class Teacher
North Tyneside Council
2003.09 - 2011.08
Education BA with QTS
Northumbria University
1999.09 - 2003.08
Early Childhood Studies HND
Tyne Metropolitan College
1997.09 - 1999.08
Sales Administrator
Nike
1994.12 - 1996.06
Credit Control Officer
Nike
1991.12 - 1994.12
Business Development Manager
Trans America Commercial Finance
1986.02 - 1991.10
Bachelor of Arts - Primary Education with QTS
Northumbria University
Higher National Diploma - Early Childhood Studies
North Tyneside College
Bachelor of Science - Social Science
London South Bank University