Accomplished, highly organised office administrator with a strong focus on managing office operations, systems and processes, whilst providing excellent customer service. Proactive team member, with excellent communication skills, who creates a collaborative work environment with a friendly, adaptable can-do attitude.
Overview
31
31
years of professional experience
Work history
Office and HR Administrator
Coastal Learning Partnership
Stoborough Primary School, Dorset
09.2015 - Current
Delivery of comprehensive day-to-day management of the busy school office
Dealing with all enquiries to the school; in person, telephone and email, in professional and confidential manner
Management of all school communication including liaison with governors, local authority and other stakeholders
Updating school website and social media accounts
Coordinate school and Headteacher's diaries
Organisation of school events including planning, budgeting and booking school trips
Financial administration of pupil accounts including payment recovery
Oversee Pupil Premium finance allocations
Facilitate visitor arrangements for the school, including tours for prospective parents
Record Health & Safety incidents involving staff and pupils to maintain accurate safety logs
Data protection including maintaining the data breach log
Provide HR administration, including: onboarding and offboarding of staff, and monitoring staff absence
Manage safeguarding procedures to achieve HR and OFSTED compliance for staff and visitors
Booking off-site and in-house training to ensure compliance with relevant legislation
Support Worker
Aster Group
Wareham, Dorset
05.2013 - 09.2015
Assisting vulnerable adults to live independently
Weekly site inspection of residential schemes to ensure health and safety compliance
Liaison with external agencies to support residents
Production of annual support plans, tailored for individual residents
Housing Assistant
Sovereign Network Group
Christchurch, Dorset
01.2008 - 04.2010
Supported team in all areas of housing management, specifically in ensuring annual gas check compliance
Completed accurate, thorough reporting on gas servicing
Housing Officer
Sovereign Network Group
Bournemouth, Dorset
06.2004 - 04.2007
Effective housing management of portfolio of properties
Worked in partnership with other agencies to support vulnerable tenants
Provided timely and effective resolution to range of housing issues, including dealing with rent arrears and anti-social behaviour
Housing Officer
Oxford Citizen's Housing Association
Oxford, Oxfordshire
08.2001 - 06.2004
Provided swift turnover of empty properties for new tenants
Ensured compliance with health and safety regulations across all properties
Developed strong partnerships with the local authority to assist vulnerable tenants
Oversaw issues related to vacant properties to maintain operational efficiency.
Accommodation Officer
University of Gloucestershire
Cheltenham, Gloucestershire
06.1997 - 08.2001
Dealt with all areas of student accommodation management, including health and safety compliance, tenancy issues, rent arrears
Termly property inspections
Admin Assistant
Cheltenham Housing Aid Centre
Cheltenham, Dorset
09.1994 - 06.1997
Coordinated office operations by handling phone inquiries and managing correspondence.
Managed front desk duties to ensure smooth operation of reception area.
Streamlined administrative processes for increased efficiency in the workplace.
Education
Bachelor of Arts - Human Geography and Cultural Studies
University of Gloucestershire
Cheltenham
/1991 - /1994
A-Levels - Geology, Geography and English Literature
The Purbeck School
Wareham
/1988 - /1990
GCSEs - 9 subjects at grade A - C, including Maths and English
The Purbeck School
Wareham
/1986 - /1988
Skills
Highly proficient IT skills including MS Office Suite
Accomplished communicator with excellent written and verbal skills
Proactive and capable of using own initiative
Flexible, problem solving attitude with great attention to detail
Diplomatic and professional
Excellent organisational and time management skills
Multitasker with calm and methodical approach, even in stressful situations
Collaborative and constructive team member
Timeline
Office and HR Administrator
Coastal Learning Partnership
09.2015 - Current
Support Worker
Aster Group
05.2013 - 09.2015
Housing Assistant
Sovereign Network Group
01.2008 - 04.2010
Housing Officer
Sovereign Network Group
06.2004 - 04.2007
Housing Officer
Oxford Citizen's Housing Association
08.2001 - 06.2004
Accommodation Officer
University of Gloucestershire
06.1997 - 08.2001
Admin Assistant
Cheltenham Housing Aid Centre
09.1994 - 06.1997
Bachelor of Arts - Human Geography and Cultural Studies
University of Gloucestershire
/1991 - /1994
A-Levels - Geology, Geography and English Literature
The Purbeck School
/1988 - /1990
GCSEs - 9 subjects at grade A - C, including Maths and English
Co-Director: Network Stewardship & Operations at Partnership for the Future of LearningCo-Director: Network Stewardship & Operations at Partnership for the Future of Learning
PROGRAM MANAGER- DISTRICT at India Partnership for Early Learning by CARE and KPMGPROGRAM MANAGER- DISTRICT at India Partnership for Early Learning by CARE and KPMG