Donna Maggs
Hull
Summary
Dedicated professional with a strong foundation in customer service, adept at time optimisation and conflict resolution. Demonstrates initiative taking and effective listening skills, complemented by strong empathy and a positive attitude. Committed to leveraging these competencies to enhance client satisfaction and drive organisational success.
Overview
16
16
years of professional experience
Work history
Tech Sales Ass/On Site co-Ordinator
Arco
Hull
2020.10 - Current
- Maintained precise sales data records, enabling informed decision-making and future analysis.
- Coordinated between various teams for streamlined communication.
- Supervised day-to-day site activities ensuring smooth operation flow.
- Executed daily duties with precision, contributing to operational reliability.
- Increased operational efficiency through routine service and restocking tasks.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect and friendliness while assisting team members.
- Maintained efficiencies by identifying and promptly reporting changes on site that may affect visit frequency and volumes.
- Performed regular stock takes, promptly reordering low-stock items to maintain product availability.
Customer service assistant
Kingstown Furniture
Hull
2018.04 - 2019.03
- Managed customer complaints effectively, fostering positive relationships.
- Resolved complex customer issues, enhancing overall satisfaction.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Provided product information to assist customers, improving their shopping experience.
- Offered helpful advice on product selection, leading to increased sales.
- Prioritised tasks during busy periods for maximised productivity .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
Technical Sales Assistant
Arco
Hull
2010.01 - 2018.03
- Delivered friendly, efficient customer service, effectively managing challenging situations.
- Increased customer satisfaction by resolving issues.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Executed day-to-day duties with accuracy and efficiency.
- Successfully delivered on tasks within tight deadlines.
- Exhibited respect and friendliness while providing support to colleagues and customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
NVQ Level 1 - Electronics
Hull Itec
Hull 1992.09 -
NVQ Level 2 - Electronics
Hull Itec
Hull 1992.09 -
Skills
- Customer Service
- Time optimisation
- Conflict resolution
- Initiative taking
- Effective listening
- Strong empathy
- Positive attitude
Affiliations
- I enjoy DIY, crafts and socialising with friends and family.
References
References available upon request.
Timeline
Tech Sales Ass/On Site co-Ordinator
Arco
2020.10 - Current
Customer service assistant
Kingstown Furniture
2018.04 - 2019.03
Technical Sales Assistant
Arco
2010.01 - 2018.03
NVQ Level 1 - Electronics
Hull Itec
1992.09 -
NVQ Level 2 - Electronics
Hull Itec
1992.09 -