Adam Reeves
Uckfield,East Sussex
Summary
I am a highly motivated individual with experience in a variety of customer-facing roles. Due to this I have developed the ability to communicate efficiently with both prospects and clients. As a result of this, I am able to build rapport, with ease. This skill is particularly beneficial as it enhances company sales, and increases the number of repeat customers within the business. I am able to adapt to any situation required, and I thrive in high-stress environments.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Site Co-ordinator
Caffyns PLC
Tunbridge Wells, Kent
03.2024 - Current
- Streamlined operational procedures promoting productivity on-site.
- Coordinated between various teams for streamlined communication.
- Followed up with previous clients to verify satisfaction and seek out new event planning opportunities.
- Ensured adherence to project timelines by efficient scheduling.
- Supervised day-to-day site activities ensuring smooth operation flow.
- Directed site workflow, delegating tasks and overseeing deliveries to maintain orderly execution of all expectations.
- Exceeded client expectations, receiving consistently positive feedback across multiple projects.
- Gathered post-event client feedback and evaluated results to inform future planning.
- Consulted with clients to gather information and discuss event vision.
- Generated reports to evaluate KPIs, event logistics and financial data to inform future event strategies.
- Handled paperwork related to vehicle purchases, simplifying administrative processes for both staff and customers.
- Delegated tasks to staff to meet daily service requirements.
- Displayed goods and prices clearly to maximise customer interest.
- Observed customer buying trends to maximise future revenue opportunities.
Showroom Host
Caffyns PLC
Tunbridge Wells, Kent
03.2024 - 06.2024
- Coordinated appointments for sales team resulting in smooth workflow.
- Managed administrative tasks efficiently to support daily operations.
- Promoted company products to potential customers effectively.
- Ensured a welcoming environment with meticulous showroom maintenance.
- Assisted in arranging display items, creating appealing visual aesthetics.
- Liaised between sales staff and customers for streamlined communication process.
- Managed telephone lines efficiently directing calls appropriately and taking messages when necessary.
- Conducted tours around the showroom giving insightful information about various products on display.
Team Member
KFC
Uckfield, East Sussex
02.2022 - 06.2024
- Assisted in stock take, maintaining sufficient inventory at all times.
- Optimised inventory control for streamlined operations.
- Conveyed product information effectively to customers, promoting sales.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Achieved efficient workflow with proper time management.
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Displayed teamwork skills to improve overall productivity.
- Handled difficult customers, resulting in conflict resolution.
- Maintained high standards of food hygiene, securing customer trust.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Delivered reliable customer service with attention to detail even under high pressure inclusive of strong product knowledge.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Managed cash register transactions for accurate record keeping.
- Upsold extras to help increase daily revenue intakes.
- Warmly greeted customers and proactively reduced wait times.
Waiter
The White Hart Buxted
Buxted, East Sussex
05.2021 - 02.2022
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Handled payment transactions to guarantee smooth customer checkout process.
- Remained calm under pressure, ensuring better performance during peak hours.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
GCSEs - N/A
Uckfield College
Uckfield 09.2016 - 07.2021
A-Levels - Games Development & Esports
Lewes College
Lewes, East Sussex 09.2021 - 06.2024
Skills
- Site layout understanding
- Client satisfaction orientation
- Contract administration
- Schedule management
- High-value project management
- Working with KPIs
- File management
- Client relations
- Sales expertise
- Persuasive speaking
- Sales negotiation
- Customer retention
- Customer Service
Affiliations
- I commit six days a week to go to the gym, which I have done so for the last three years. I really enjoy the gym because I feel as though it should be a priority to keep yourself fit and healthy.
- For as long as I can remember, I have had an interest in cars (my first word was 'car') , particularly, the way they are designed, and the way they drive. I am especially interested in Porsche & BMW. My favourite model of Porsche is a 911 GT3 RS, and my favourite model of BMW is an M3.
Certification
Category B Driving License
Timeline
Site Co-ordinator
Caffyns PLC
03.2024 - Current
Showroom Host
Caffyns PLC
03.2024 - 06.2024
Team Member
KFC
02.2022 - 06.2024
A-Levels - Games Development & Esports
Lewes College
09.2021 - 06.2024
Waiter
The White Hart Buxted
05.2021 - 02.2022
GCSEs - N/A
Uckfield College
09.2016 - 07.2021
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