Donia Abu-Hilal
Portsmouth,Hampshire
Summary
Customer service professional with experience in handling customer queries, resolving complaints, and providing product information. Adept at building positive relationships and ensuring customer satisfaction through effective communication and problem-solving skills. Knowledgeable about basic legal clinic procedures and maintaining client confidentiality, ensuring professionalism is successfully upheld.
Overview
4
4
years of professional experience
4052
4052
years of post-secondary education
Work history
Legal Clinic Volunteer
University of Portsmouth
Portsmouth, Hampshire
11.2025 - Current
- Welcomed clinic clients, escorting them to the legal advice clinic waiting area and interview rooms.
- Assisted clients with the completion of clinic administrative forms when required.
- Shadowed Level 6 student interviewers during in-person and telephone interviews.
- Contacted clients running late or lost to offer assistance.
- Informed interviewers about any scheduling changes due to client delays or issues.
Customer Advisor
Boots
Brighton/Portsmouth
10.2024 - 12.2025
- Assisted customers in utilising up to 10 self-checkout machines simultaneously, whilst also serving on a manned till processing refunds and exchanges.
- Advise customers on products to fulfil specific needs and desires.
- Reorganise and replenish shelves to enhance the tidiness and visual appeal of the shop floor.
- Assist customers in utilising Cewe photo machines for photo printing.
- Handle disposable camera development orders efficiently.
- Cash up at the end of the day.
Barista/Waitress
Aroma
Hove
12.2021 - 08.2025
- Accurately processed customer orders, provided allergy advice and menu recommendations when required.
- Served up to 10 tables simultaneously during busy periods without compromising on the quality of service.
- Maintained a hygienic work area.
Retail Sales Assistant
RSPCA Charity Shop
Hove
08.2024 - 10.2024
- Welcomed customers upon arrival, developing and maintaining a customer-friendly atmosphere in the shop.
- Provided prompt and courteous customer service.
- Styled mannequins and shop windows, to provide a visual merchandising experience.
- Steamed clothes.
- Decluttered and organised shelves.
Education
LLB - Law
University of Portsmouth
PortsmouthA-Levels - Law A-Level, Sociology A-Level, Psychology A-Level
Varndean College
BrightonGCSEs -
Hove Park school
HoveSkills
- Customer service
- Time management & organisation
- Visual merchandising
- Teamwork
- Interpersonal skills
- Communication, observation & listening
Timeline
Legal Clinic Volunteer
University of Portsmouth
11.2025 - Current
Customer Advisor
Boots
10.2024 - 12.2025
Retail Sales Assistant
RSPCA Charity Shop
08.2024 - 10.2024
Barista/Waitress
Aroma
12.2021 - 08.2025
A-Levels - Law A-Level, Sociology A-Level, Psychology A-Level
Varndean College
LLB - Law
University of Portsmouth
GCSEs -
Hove Park school