Dominique Thornton

I completed an intensive academic programme while balancing my role as a social worker for a local authority in London, undertaking a Level 7 qualification alongside demanding professional responsibilities. This experience strengthened my ability to prioritise competing needs, remain highly organised under pressure, and maintain a clear focus on delivering outcomes.

In practice, I rely on strong interpersonal skills, empathy, and effective communication to build trust, manage complex relationships, and advocate for positive results. These capabilities—combining analytical thinking with people-centred practice—translate directly into HR environments that require confident stakeholder engagement, sound judgement, problem-solving, and the ability to interpret complex situations and convert them into practical, actionable solutions.

In this role, I led a targeted recruitment campaign that successfully engaged university students with the Frontline Programme, building meaningful connections and driving strong levels of participation. I communicated persuasively to present opportunities clearly and adapted my approach across different settings to ensure messages were relevant, accessible, and engaging. Through organising events, networking with students, and representing Frontline professionally, I developed resilience, strong relationship‑building skills, and the ability to establish trust quickly. Working closely with colleagues, I coordinated outreach activity and supported consistent, high‑quality messaging, strengthening my collaboration, active listening, and stakeholder engagement skills.

Alongside outreach responsibilities, I supported the process of bringing new participants onto the Frontline Programme, ensuring that all compliance, safeguarding, and due diligence requirements were fully met. I contributed to the development and refinement of Frontline applicant tracking system (ATS), helping to embed defined recruitment and onboarding processes and improve pipeline reporting. I assisted in planning and delivering candidate communications and application support throughout the recruitment journey, ensuring clarity, consistency, and a positive experience for all applicants.

I delivered an inclusive and high‑quality candidate care approach, supporting post‑offer requirements and preparing participants for programme induction. I worked closely with internal teams—including Transformation, Recruitment, and Programme Delivery—to ensure that processes and projects were completed effectively and on time. Throughout, I fostered a positive, supportive working environment for colleagues, candidates, and participants, approaching challenges with professionalism, empathy, and a constructive attitude.

I supported individuals and families through complex, sensitive situations, providing guidance and coordinating multi-agency input to achieve positive outcomes. This required balancing diverse needs, managing relationships, and aligning stakeholders around shared goals. I also used case management and data systems to track progress, ensure compliance, and inform decisions. These experiences strengthened my ability to build trust, navigate differing perspectives, and combine people-centred practice with analytical skills to deliver effective, measurable results.

In this fixed-term role, I supported a busy professional team with day-to-day operations, managing highly confidential information with discretion. My responsibilities included diary management, minute taking, handling email and telephone enquiries, preparing correspondence, and maintaining accurate records using specialist systems. The role required strong organisation, attention to detail, and the ability to manage competing priorities.

In this role, I supported PMO activity by coordinating project documentation, tracking actions, and ensuring consistent reporting across multiple workstreams. I created and analysed weekly and monthly reports on portfolio, programme, and project performance—reviewing KPIs, status updates, risks, and dependencies to support informed decision‑making. I implemented, monitored, and maintained project management standards and governance frameworks, contributing to improved consistency and control across projects.

I maintained detailed logs for risks, issues, and dependencies, identifying patterns and recommending mitigation strategies to Project Managers and senior stakeholders. I also provided hands‑on project support, assisting with planning, scheduling, resource forecasting, and budgeting. Alongside this, I identified opportunities to enhance project management processes and best practices within the organisation, feeding into continuous improvement activity.

My responsibilities included managing and administering PPM tools and project databases, ensuring data accuracy and supporting effective reporting. I produced presentations and reports for senior stakeholders, prepared agendas and minutes, and tracked follow‑up actions to maintain project momentum. I coordinated multiple Outlook calendars, organised schedules efficiently, and supported internal engagement by planning, marketing, and delivering events.

In addition, I contributed to business consultancy work by analysing data, generating insights, and translating findings into clear, actionable recommendations. I also supported the rollout of a gamified learning platform, strengthening my digital capability, stakeholder engagement, and project delivery skills. The role required strong organisation, analytical ability, technical proficiency in tools such as Excel, SharePoint, Power BI, and MS Project, and the capacity to manage competing priorities while maintaining a clear focus on outcomes.