Dominique Rowling
Stockton-on-Tees
Summary
Highly organised and efficient Operations professional with over 20 years of experience across operations, finance, payroll, HR, and performance management. Recognised for accuracy, compliance, and a proactive approach to improving processes, financial control, and service delivery.
Overview
24
24
years of professional experience
Work History
Operations Manager
Mantank Environmental Services
06.2024 - Current
- Streamlined daily operations, boosting efficiency and productivity aligned with business objectives.
- Implemented process improvements to optimize workflows and reduce costs.
- Led cross-functional teams, promoting high engagement and performance.
- Monitored KPIs and operational metrics, providing actionable insights to senior leadership.
- Monitored staff performance and developed improvement plans.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Oversaw budgeting, forecasting, and resource allocation for effective financial management.
- Facilitated collaboration among operations, finance, sales, and customer service teams.
- Maintained compliance with legal and regulatory standards without exceptions.
- Managed supplier relationships and negotiated service level agreements with success.
Depot Manager
WSG Industrial Services
10.2022 - 06.2024
- Delivered high-quality customer service through effective relationship management.
- Directed daily operations to achieve maximum efficiency and productivity.
- Delivered excellent customer service by ensuring orders arrived on time and to correct locations.
- Collaborated with senior management to develop strategic plans for depot expansion and growth.
- Managed the recruitment and training of new employees, building a skilled and motivated workforce.
- Assigned job duties and instructions to other employees and followed up to confirm completion.
- Maintained financial records, including sales reports, budget forecasts, and cash flow management.
- Conducted client visits to identify requirements and address discrepancies.
- Produced quotations and conducted cost reviews to enhance profitability.
- Managed commercial aspects of completed and scheduled projects.
- Oversaw staffing levels, payroll, HR issues, and departmental needs.
- Ensured compliance with regulations in waste disposal processes.
- Guaranteed timely invoicing, payroll processing, and month-end reporting.
- Forecasted sales and accruals to inform business planning.
- Managed and resolved payroll discrepancies, providing timely corrections to guarantee accurate payments.
- Handled employee queries regarding pay, tax codes, and deductions, providing clear, informative responses to promote understanding.
- Reconciled payroll general ledger accounts monthly, ensuring accurate financial reporting and analysis.
- Calculated statutory payments and deductions with meticulous precision, minimising discrepancies and errors.
- Worked with legal team on policy issues, compliance concerns, grievances and employee complaints.
Business Performance / Sales Manager
Harpers Environmental Ltd
06.2022 - 10.2022
- Managed profit and loss across company projects.
- Led performance reviews and identified business improvement needs.
- Recruited, trained, and supported employee development.
- Delivered performance management and HR support including disciplinary and return-to-work processes.
- Supported credit control and invoice queries, authorizing credit notes where necessary.
- Implemented cost-saving strategies in collaboration with the Managing Director.
- Approved quotations from contract managers.
- Acted as super-user for planning system implementation (Focal Point).
Operations Support Manager
Harpers Environmental Ltd
09.2021 - 06.2022
- Managed a team of three and supported wider operational teams.
- Assisted contract managers to resolve issues and enhance customer service.
- Improved internal processes through staff training and accuracy reviews.
- Analysed costs and produced invoices for major projects.
- Coordinated contract changes and documentation.
- Implemented supplier and customer cost adjustments.
- Monitored staff performance and developed improvement plans.
- Managed and resolved payroll discrepancies, providing timely corrections to guarantee accurate payments.
- Checked payslips and reports to support payroll validation and reconciliation processes.
- Trained new payroll team members on internal processes, software usage, and compliance standards, fostering a knowledgeable team environment.
- Liaised with HR department to update employee records, ensuring accurate reflection of leave, benefits, and salary adjustments.
- Monitored payroll queries for repeat issues, logging precisely to enable process improvements.
Contract Coordinator
Harpers Environmental Ltd
11.2019 - 09.2021
- Managed invoicing for Teesside Depot.
- Completed time-sheets for payroll and provided backup payroll administration.
- Verified supplier costs prior to invoicing.
- Supported contract managers with required documentation.
- Oversaw credit control and purchase/sales ledger activities.
Finance Assistant
Harpers Environmental Ltd
03.2018 - 11.2019
- Processed daily job time-sheets, ensuring accuracy for payroll calculations.
- Recorded job times on job packs and verified documentation before invoicing.
- Managed staff holiday bookings to maintain accurate scheduling.
- Posted financial data in Excel spreadsheets and managed inventory.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared and processed financial documents, including invoices, bills, and accounts payable and receivable.
- Maintained accuracy when reviewing and reconciling general ledger.
- Calculated, prepared and filed payroll taxes for clients.
- Produced monthly stock reports for use by advisors in financial planning.
- Managed twice per month invoicing process for company.
- Tracked employee time and attendance for payroll.
Head Administrator
Interplas Coatings
06.2012 - 03.2018
- Managed purchase and customer invoicing processes.
- Utilised Sage Line 50, Microsoft Excel, and administration software.
- Processed accounts receivable and payable, including reconciliations.
- Prepared expense reports, subcontractor documentation and minutes.
- Maintained organized filing systems for efficient record retrieval.
- Assisted with budget recommendations for year-end.
- Produced invoices, delivery notes, and credit notes.
Customer Services
Npower
06.2007 - 05.2012
Head Administrator / Customer Service
TRW Group
06.2004 - 06.2007
Administrator / Customer Services
Rapid Windows
03.2002 - 06.2004
Education
GCSEs -
Southmoor School
Sunderland2000
CMI -Leadership & Management
CMI Online Course
Skills
- Operational & business management
- Payroll administration & timesheet processing
- Budgeting
- Forecasting & financial reporting
- Invoicing
- Credit control & cash flow
- HR support
- Recruitment & performance management
- Compliance
- Governance & risk management
- Process improvement & workflow optimisation
- KPI monitoring & data analysis
- Microsoft Excel & financial systems (Sage Line 50, Xero)
- Customer & supplier management
- Waste management
- Process improvement
References
Available on request.
Timeline
Operations Manager
Mantank Environmental Services
06.2024 - Current
Depot Manager
WSG Industrial Services
10.2022 - 06.2024
Business Performance / Sales Manager
Harpers Environmental Ltd
06.2022 - 10.2022
Operations Support Manager
Harpers Environmental Ltd
09.2021 - 06.2022
Contract Coordinator
Harpers Environmental Ltd
11.2019 - 09.2021
Finance Assistant
Harpers Environmental Ltd
03.2018 - 11.2019
Head Administrator
Interplas Coatings
06.2012 - 03.2018
Customer Services
Npower
06.2007 - 05.2012
Head Administrator / Customer Service
TRW Group
06.2004 - 06.2007
Administrator / Customer Services
Rapid Windows
03.2002 - 06.2004
GCSEs -
Southmoor School
CMI -Leadership & Management
CMI Online Course