Jessica Rodd
Chesterfield,Derbyshire
Summary
Dynamic and results-driven professional with a robust skill set in leadership and people management, operational and business management, and health and safety compliance. Demonstrates expertise in HR, recruitment, induction, budget and financial management, as well as training, coaching, and mentoring. Committed to customer service excellence and performance management while driving continuous improvement through problem-solving and decision-making. Proficient in Microsoft Office applications. Adept at communication and relationship building with strong organisational and time management skills.
Overview
21
21
years of professional experience
Work history
Kitchen & Restaurant Manager
Whitbread PLC
2014.01 - 2026.07
- Manage budgets, stock control, labour costs and financial performance.
- Maintain high standards of health and safety, food safety and legal compliance.
- Lead and motivate team of 10 colleagues, creating positive culture with excellent staff retention.
- Managed recruitment, inductions, performance management, and staff development to enhance team capabilities.
- Produce weekly rotas balancing business needs with colleague wellbeing.
- Supported and developed kitchen managers across multiple sites as regional operations coach.
- Analysed business performance to identify and implement targeted improvements.
- Investigate and resolve customer concerns professionally.
- Deliver team meetings, mentoring sessions and coaching workshops.
- Build strong relationships with colleagues, senior management and stakeholders.
- Chosen to complete Progressing Into General Management (PIGM) leadership programme.
- Tracked key performance indicators a weekly basis; identified areas needing improvement.
Team Leader
Whitbread PLC
2008.01 - 2014.01
Team Member
Whitbread PLC
2006.01 - 2008.01
Education
BA (Hons) - Business Studies
Sheffield Hallam University
BTEC National Diploma - Business
9 GCSEs - Maths, English and Science
Skills
- Health and safety compliance
- Operational & Business Management
- Financial oversight
- Talent acquisition
- Performance Management
- Continuous Improvement
- Customer Service Excellence
- Leadership & People Management
- Talent development
- Decision making
- Microsoft Office (Word, Excel, Outlook)
- Organisation & Time Management
- Communication & Relationship Building
References
References available upon request.
Timeline
Kitchen & Restaurant Manager
Whitbread PLC
2014.01 - 2026.07
Team Leader
Whitbread PLC
2008.01 - 2014.01
Team Member
Whitbread PLC
2006.01 - 2008.01
9 GCSEs - Maths, English and Science
BTEC National Diploma - Business
BA (Hons) - Business Studies
Sheffield Hallam University