Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Dominika Kamila bzdula

Dominika Kamila bzdula

Brentford

Summary

A motivated person offering excellent skills in guest relations and sales of products and services. Talent for adapting to changing rules, as well as for solving customer problems. Organised, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Front of house team member

Premier Inn Hotel
Chiswick
09.2022 - Current
  • Assisted guests with queries or requests for optimal guest experience.
  • Cooperated closely with other team members to meet and exceed guests' expectations.
  • Maintained high standards of customer service during peak times.
  • Handled complaints effectively, resulting in increased customer satisfaction.

Assistant manager

Domino's Pizza
North Acton, Ealing
10.2018 - 09.2022
  • Increased staff productivity by providing comprehensive training programmes.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Created a positive work environment, resulting in higher employee morale.
  • Monitored sales performance regularly adjusting strategies as required.

Education

L3 BTEC Extended Diploma in Business year 1 and 2 -

West Thames College
Isleworth
09.2019 - 06.2021

GCSEs Math and English -

West Thames College
Isleworth
09.2019 - 06.2020

BTEC Level 1 and Level 2 in Business -

West Thames College
Isleworth
09.2018 - 06.2019

Level 1 Award in Travel and Tourism -

West Thames College
Isleworth
09.2017 - 06.2018

Skills

  • Problem solving
  • Customer service
  • Customer relationship building
  • Staff management
  • Training and Development

Languages

Polish
Native

Timeline

Front of house team member

Premier Inn Hotel
09.2022 - Current

L3 BTEC Extended Diploma in Business year 1 and 2 -

West Thames College
09.2019 - 06.2021

GCSEs Math and English -

West Thames College
09.2019 - 06.2020

Assistant manager

Domino's Pizza
10.2018 - 09.2022

BTEC Level 1 and Level 2 in Business -

West Thames College
09.2018 - 06.2019

Level 1 Award in Travel and Tourism -

West Thames College
09.2017 - 06.2018
Dominika Kamila bzdula