Dominika Kamila bzdula
Brentford
Summary
A motivated person offering excellent skills in guest relations and sales of products and services. Talent for adapting to changing rules, as well as for solving customer problems. Organised, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Front of house team member
Premier Inn Hotel
Chiswick
2022.09 - Current
- Assisted guests with queries or requests for optimal guest experience.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Maintained high standards of customer service during peak times.
- Handled complaints effectively, resulting in increased customer satisfaction.
Assistant manager
Domino's Pizza
North Acton, Ealing
2018.10 - 2022.09
- Increased staff productivity by providing comprehensive training programmes.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Created a positive work environment, resulting in higher employee morale.
- Monitored sales performance regularly adjusting strategies as required.
Education
L3 BTEC Extended Diploma in Business year 1 and 2 -
West Thames College
Isleworth 2019.09 - 2021.06
GCSEs Math and English -
West Thames College
Isleworth 2019.09 - 2020.06
BTEC Level 1 and Level 2 in Business -
West Thames College
Isleworth 2018.09 - 2019.06
Level 1 Award in Travel and Tourism -
West Thames College
Isleworth 2017.09 - 2018.06
Skills
- Problem solving
- Customer service
- Customer relationship building
- Staff management
- Training and Development
Languages
Polish
Native
Timeline
Front of house team member
Premier Inn Hotel
2022.09 - Current
L3 BTEC Extended Diploma in Business year 1 and 2 -
West Thames College
2019.09 - 2021.06
GCSEs Math and English -
West Thames College
2019.09 - 2020.06
Assistant manager
Domino's Pizza
2018.10 - 2022.09
BTEC Level 1 and Level 2 in Business -
West Thames College
2018.09 - 2019.06
Level 1 Award in Travel and Tourism -
West Thames College
2017.09 - 2018.06