Dominik Oclon

Night Shift Manager

Executive Summary & Operational Performance

• Top-Performing Shift Leadership: Statistically secured and maintained the highest operational performance metrics across all three shifts at AMCO, consistently exceeding site KPIs despite lean resource allocation.
• Strategic KPI Management: Monitor, analyze, and drive shift performance via warehouse KPI boards to ensure strict adherence to service level agreements (SLAs) and corporate benchmarks.

Autonomous Management & Operational Independence

• Independent Shift Command: Single-handedly manage the entire night shift operation and facility for the past 14 months without the support of a Team Leader or deputy—a resource standard provided to all other shift management teams.
• High-Level Decision-Making: Serve as the sole overnight point of escalation; autonomously making critical, time-sensitive decisions regarding resource reallocation, transport delays, and operational bottlenecks.
• Self-Reliant Problem Solving: Execute complex problem-solving independently, operating without immediate access to an Operations Manager or Planning team available to daytime counterpart managers for guidance and knowledge-sharing.
• Contingency & Resource Coverage:

Maintain operational continuity by personally covering floor bottlenecks and staffing gaps, including operating Forklift Trucks (FLTs) and absorbing duties during staff annual leave.

Technical Administration & System Control

• System Synchronization & Data Integrity: Maintain strict inventory accuracy and dual-platform alignment by manually synchronizing data and resolving discrepancies between Think Software and Helm (Legacy DC).
• Advanced Stock Reconciliation: Manage complex administrative troubleshooting, including investigating, auditing, and dynamically reallocating inventory/picks reported missing or altered during the picking process.
• Client & Escalation Correspondence: Act as the primary overnight point of contact for external clients, proactively managing customer communications regarding order updates, delivery schedules, and fulfillment adjustments.

Workforce Development & Project Delivery

• Comprehensive Team Upskilling: Scaled the shift's capabilities from a starting point of just one permanent driver by personally training the remaining 6 team members across the majority of core warehouse operations, significantly increasing cross-functional flexibility.
• Workforce Supervision: Direct a core team of 7 dock operatives, optimizing workflows to meet nightly throughput and loading targets.
• Project Management: Oversaw the onboarding and daily management of a high-volume, 8-person re-stickering project, absorbing the additional headcount, training requirements, and quality control metrics into standard nightly operations.

Inbound, Outbound & Inventory Control

• Dock & Freight Preparation: Strategically organize bay layouts and staging areas ahead of time to streamline incoming overnight deliveries and optimize cross-docking/transshipment efficiency.
• Hands-on Operational Support: Actively support floor operations when required, including picking, putting stock away, and inventory replenishment to meet tight dispatch windows.

Logistics, Transport & Compliance

• Transport Office Liaison: Coordinate directly with the transport department to oversee vehicle arrivals, departures, and strategic trailer movements.
• International Freight Management: Facilitate unexpected European arrivals overnight, which includes validating documentation, processing specialized European freight quotes, and ensuring regulatory compliance.
• Documentation & Administration: Generate, audit, and authorize all essential shift paperwork (PPW) and compliance logs to guarantee seamless shift handovers.

• Improved customer satisfaction through close collaboration with the team.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Encouraged open communication, fostering a positive work culture.
• Monitored daily operations whilst reducing operational cost significantly.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Provided comprehensive onboarding training to reduce learning curve for new hires.

• Ensured smooth workflow by maintaining clean, organised work area.
• Contributed positively towards team goals by assisting colleagues when needed.
• Prioritised tasks effectively for maximum output during peak hours.
• Assisted in annual warehouse audits for quality assurance purposes.