Valentina Mariesan
Milton Keynes
Summary
Accomplished professional with extensive supervisory experience and a proven track record in staff coordination, conflict resolution, and employee performance management. Demonstrates exceptional time management mastery and decision-making under stress, ensuring efficient delivery management. Proficient in CRM software and knowledgeable in marketing strategies, with a strong focus on employee training and development. Committed to fostering team leadership and driving organisational success through strategic initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Night shift supervisor
ALS People
Milton Keynes
04.2022 - Current
- Ensured safe working environment by strictly enforcing health and safety protocols.
- Promoted team morale for improved productivity through regular feedback and recognition.
- Achieved optimal shift operations with efficient scheduling and resource allocation.
- Trained junior employees to enhance their skills and performance levels.
- Supervised nightly operations for smooth workflow and minimal disruptions.
- Delegated tasks efficiently to ensure timely completion of workload.
- Managed staff disputes, ensuring a harmonious workplace atmosphere.
- Streamlined communication channels for faster problem resolution and decision-making process.
- Assisted in recruitment processes for hiring competent night shift employees.
- Organised briefing for night shift staff to follow instructions.
Account manager
Smart Solutions
Milton Keynes
03.2020 - 01.2022
- Achieved client satisfaction by managing key accounts effectively.
- Led team meetings for efficient communication and project updates.
- Developed new strategies with a focus on customer retention.
- Managed business relationships to ensure loyalty and long-term commitment.
- Collaborated with sales team for achieving shared objectives.
- Coordinated with finance department to manage account finances efficiently.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Conducted market research to stay abreast of industry trends.
- Prepared detailed reports to provide insight into account performance.
- Established strong rapport with clients through regular communication.
- Monitored competitor activity, staying ahead in the market competition.
- Facilitated training sessions to upskill team members.
- Delivered presentations to potential clients, securing new business partnerships.
- Assured timely delivery of products and services to meet customer expectations.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Generated KPI reports to illustrate overall performance.
- Analysed client feedback to highlight areas in need of improvement.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Monitor account performance to proactively identify and rectify challenges.
- Documented account activity and worked within data security guidelines to safeguard confidentiality.
- Kept up-to-date with market trends to identify opportunities to improve service.
- Communicated with potential and existing clients in-person, over telephone and via webchat.
- Produced performance reports and delivered to senior management and stakeholders.
- Processed employers payroll and holiday.
Contract manager
Staffline
Dartford, Kent
05.2019 - 11.2020
- Negotiated comprehensive contracts that benefited the company by reducing costs and risks.
- Managed diverse contract portfolios, contributing to business growth and profitability.
- Increased operational efficiency with effective management of contractual agreements.
- Mitigated potential legal disputes through meticulous contract review processes.
- Developed strategic vendor relationships to improve product availability and quality.
- Enhanced compliance adherence by implementing robust contract management systems.
- Established standardised templates for recurring contracts, simplifying the drafting process.
- Managed and updated workload tracker to plan and monitor site activities.
- Oversaw daily operations and contract management for site teams.
- Reported on site costs.
- Conducted site surveys, visits and inspections ahead of deadlines.
- Led and motivated multiple on-site teams to achieve project deliverables.
- Recruited, developed and motivated new hires, expertly building and managing dedicated team of 150 staff.
- Built and sustained strong professional relationships with key stakeholders.
- Recommended approaches to maintain compliance with business standards and policies.
- Observed policies and procedures to be fully compliant.
- Offered knowledge of leadership to guide decision-making.
- Responded to time-sensitive queries quickly for fast resolution.
- Handled official documents to maintain privacy, authenticity and accuracy.
- Adhered to legal regulations when conducting investigations or giving advice.
Account coordinator
Connect Personnel
Dartford, Kent
04.2017 - 05.2019
- Enhanced financial accuracy by implementing effective account reconciliation procedures.
- Streamlined invoice processing for improved efficiency.
- Ensured timely payments with diligent tracking of accounts payable.
- Developed remittance processes to enhance financial operations.
- Reduced errors in financial reports by meticulous data entry.
- Conducted monthly audits for maintaining transparency in finances.
- Prepared detailed financial spreadsheets to track company expenses.
- Maintained confidentiality of sensitive information, ensuring company privacy was upheld at all times.
- Coordinated with clients regarding payment plans, fostering positive relationships.
- Managed payroll processes resulting in timely salary disbursement.
- Worked closely with auditors during annual audit reviews to ensure compliance.
- Handled routine queries from customers and suppliers, promoting client satisfaction.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Met deadlines by managing workload independently.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Recorded and filed cash transactions for financial statement development.
- Managed payroll by tracking employee hours and entitlements.
- Followed documentation procedures to maintain robust recordkeeping system.
- Stored confidential information safely and securely in line with company protocol.
- Improved data consistency by identifying and eliminating inaccuracies.
Education
Bachelor of Science - Business Management
University of Bedfordshire
Milton Keynes 09.2023 -
Skills
- Staff coordination
- Conflict resolution
- Time management mastery
- Employee training and development
- Decision-Making under stress
- Supervisory experience
- Employee performance management
- Delivery management
- CRM software proficiency
- Marketing strategies knowledge
- Team leadership
Certification
IOSH Certificate
Languages
English
Advanced
Romanian
Native
Timeline
Bachelor of Science - Business Management
University of Bedfordshire
09.2023 -
Night shift supervisor
ALS People
04.2022 - Current
Account manager
Smart Solutions
03.2020 - 01.2022
Contract manager
Staffline
05.2019 - 11.2020
Account coordinator
Connect Personnel
04.2017 - 05.2019
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