Dominic Rutter
Maidenhead
Summary
A committed, solution-oriented and enthusiastic professional, with strong experience in customer-facing environments, namely the education and hospitality sector. Has a proven track record in conflict resolution, positive inter-personal relations and detailed administration, serving to establish rapport with diverse parties and prospective stakeholders. A natural ability to listen and communicate, and a passion for working with young people. Excels in challenging customer-service situations with keen attention to company standards and policies. Values community and wellbeing within working environments and aims to consistently achieve set organizational targets.
Overview
9
9
years of professional experience
Work History
ADMISSIONS ADMINISTRATOR
THE HENLEY COLLEGE
HENLEY
08.2022 - Current
- Provides a first point of contact for enquiries relating to applications for full-time courses. Gives appropriate information, advice and guidance to prospective students and parents.
- Assists the Admissions Manager in the process of interviewing and making offers and maintaining records of responses. Regularly updates the Admissions Manager on received responses and initiates appropriate follow-up.
- Participates in the college enrolment and advisory service.
- Attends college information events, external outreach events and coordinates college tours.
- Conducted over 1000 interviews of potential incoming students .
- Helps to organize and execute in-person application fast-track interview clinics.
EXAMS INVIGILATOR
THE HENLEY COLLEGE
HENLEY
05.2022 - 07.2022
- Actively monitored candidates to establish a quiet and orderly environment and ensured exam conditions are adhered to.
- Assisted with preparing examination rooms, including arranging desks and ensuring the room was suitable for the exam.
- Distributed exam papers, stationery, and supplementary exam materials to candidates. Collected all materials after the exam was completed.
- Maintained accurate attendance registers and recorded any incidents or irregularities that occurred during the exam.
- Provided support to candidates with exam access arrangements, scribing and reading, whilst maintaining neutrality.
KITCHEN PORTER/PREP CHEF
THE BULL INN
SONNING-ON-THAMES
11.2018 - 05.2022
- Maintained a hygienic working environment in alignment with Health and Safety regulations and standards.
- Prepared and portioned ingredients for Chefs to use in menu items.
- Oversaw the storage of culinary equipment to serve the efficiency of a working Kitchen.
- Completed regular checks in assessment of waste management and disposal.
SUPERMARKET ASSISTANT
WAITROSE
TWYFORD
08.2017 - 11.2018
- Assisted customers to locate goods in store, responded to their questions and provided product recommendations.
- Operated the Point of Sale (POS) cash register system. Processed cash and card payments, returns and refunds.
- Replenished stock and rearranged displays, ensuring adequate product availability and rotating to maintain freshness and quality.
- Entrusted to receive and manage deliveries from suppliers, confirming required storage arrangements.
- Maintained a clean and organized store in compliance with Health and Safety regulations.
Education
GCSE’s - English Literature, English Language, Mathematics, Combined Science, Geography, IT, Religious Studies, Spanish, Electronics, Computer Science
The Piggott School
Wargrave01.2018
A Levels - Geography, Economics
The Piggott School
WargraveEmergency First Aid trained at Work L3 (VTQ) -
TQUK Level 2 Certificate in Counselling Skills -
Skills
- IT Proficient
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- CRM databases
- Python
- Resource Education Management System (REMS)
- Point of Sale (POS) systems
- Communication
- Handling company phone calls
- Microsoft Teams meetings
- Internal and external emails
- Written communication
- Drafting reports
- Memos
- Articulating ideas
- Active listening
- Adapting communication styles
- Empathetic skills
- Building professional relationships
- Trustworthy with sensitive information
- GDPR compliance
- Organization
- Time-management
- Meeting deadlines
- Delegation of workload
- Planning and scheduling meetings
- Prioritizing tasks
Hobbies and Interests
- Running
- Football
- Rock Climbing
- Yoga
- Skiing
- Travel
- Drumming
Timeline
ADMISSIONS ADMINISTRATOR
THE HENLEY COLLEGE
08.2022 - Current
EXAMS INVIGILATOR
THE HENLEY COLLEGE
05.2022 - 07.2022
KITCHEN PORTER/PREP CHEF
THE BULL INN
11.2018 - 05.2022
SUPERMARKET ASSISTANT
WAITROSE
08.2017 - 11.2018
GCSE’s - English Literature, English Language, Mathematics, Combined Science, Geography, IT, Religious Studies, Spanish, Electronics, Computer Science
The Piggott School
A Levels - Geography, Economics
The Piggott School