Haneena Aboobacker
Manchester,United Kingdom
Summary
A highly motivated and detail-oriented Masters graduate with over 5 years of experience in administrative roles, excelling in coordinating and handling multiple tasks and ensuring smooth workflow within organizations. Looking to take on additional responsibilities, contribute effectively to a dynamic team and grow my career in a challenging and rewarding role.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
ADMISSIONS ADMINISTRATOR
SPIRE HEALTHCARE
Didsbury, Manchester
2024.01 - Current
- Coordinated pre-operative patient bookings, ensuring all necessary documentation and medical clearances were in place.
- Managed patient records and medical files, ensuring accuracy and confidentiality
- Liaised with medical and nursing staff and other healthcare professionals to confirm patient schedules and procedural requirements.
- Provided exceptional customer service and communicated with patients to provide pre-operative instructions, answer queries and ensure they were well-prepared for surgery.
- Maintained up-to-date knowledge of hospital policies, procedures and regulations
CUSTOMER SERVICE ADVISOR
CONCENTRIX
Manchester
2022.04 - 2023.12
- Answer inbound calls in a timely and friendly manner and respond to the needs of customers
- Escalating problems to the technical/complaint team if required
- Achieve the personal targets in terms of sales and quality as assigned by the team leader
ADMINISTRATION OFFICER
KHALEEJ TRADING LTD
India
2021.05 - 2022.01
- Preparing and sending invoices to clients, processing payments and keeping records of account changes.
- Improve company processes by keeping track of customer feedback and service trends.
- Keep records of customer interactions,process customer accounts and file documents
ADMINISTRATOR
BARKA BEACH INTERNATIONAL
Muscat
2019.08 - 2021.04
- To identify the potential vendors and compare the prices with the existing market rates
- Conduct regular sales and financial reports and identify the areas to improve
- Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks
Education
MSc - INTERNATIONAL BUSINESS MANAGEMENT
UNIVERSITY OF SALFORD
2022.01 - 2023.01
BACHELORS - BUSINESS ADMINISTRATION
MES COLLEGE, SECONDARY SCHOOL
2016.06 - 2019.06
A-Levels -
ANSAR INTERNATIONAL SCHOOL
2014.03 - 2016.03
Skills
- Computer proficient- experience working with Microsoft applications and hospital management software
- Problem Solving
- Communication and patient care abilities
- Leadership
- Organisational and administrative skills
- Time management
- Ability to read customers
Languages
English
Fluent
Timeline
ADMISSIONS ADMINISTRATOR
SPIRE HEALTHCARE
2024.01 - Current
CUSTOMER SERVICE ADVISOR
CONCENTRIX
2022.04 - 2023.12
MSc - INTERNATIONAL BUSINESS MANAGEMENT
UNIVERSITY OF SALFORD
2022.01 - 2023.01
ADMINISTRATION OFFICER
KHALEEJ TRADING LTD
2021.05 - 2022.01
ADMINISTRATOR
BARKA BEACH INTERNATIONAL
2019.08 - 2021.04
BACHELORS - BUSINESS ADMINISTRATION
MES COLLEGE, SECONDARY SCHOOL
2016.06 - 2019.06
A-Levels -
ANSAR INTERNATIONAL SCHOOL
2014.03 - 2016.03