ERIC WARORUA
Reading,Berkshire
Summary
Committed Health Care Assistant focused on enhancing daily life of patients through compassionate care. Provides physical assistance and mental stimulation for holistic wellbeing. Diligent in monitoring symptoms and progress to boost health outcomes.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Health Care Assistant
Elysium Healthcare Hospital
Thornford Park, West Berkshire
2024.01 - 2026.05
- Building supportive, trusting relationships with patients, colleagues and external partners, creating a positive atmosphere
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Carrying out observations and assessments of patients
- Conducting regular key work sessions that are innovative and engaging to achieve Support Plan goals.
- Provide support and access to relevant services to enable patients to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programs and informed decision making.
- Undertake support work in partnership with external stakeholders to complement their interventions, leading on partnering with specialist stakeholders.
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
Health care assistant
Total Assist Agency
Thornford Park, West Berkshire
2023.06 - 2023.12
- Building supportive, trusting relationships with customers and external partners, creating a positive atmosphere
- Carrying out observations and assessments of patients
- Conducting regular key work sessions that are innovative and engaging to achieve Support Plan goals.
- Provide support and access to relevant services to enable patients to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programs and informed decision making.
- Undertake support work in partnership with external stakeholders to complement their interventions, leading on partnering with specialist stakeholders.
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.
- Ensure Look Ahead Health and Safety policies are always adhered to and to uphold all health and safety responsibilities within relevant policies and local protocols.
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project in
- Including any statutory requirements.
- To keep files, data bases and electronic handovers updated daily.
- To attend team meetings and training.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
Customer Service Officer
Faulu Bank
Nairobi, Kenya
2021.11 - 2023.02
- Addressed customer queries, resulting in enhanced customer confidence.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Handled multi-line phone system to facilitate timely response to inquiries.
- Facilitated smooth transactions by accurately processing sales and payments.
- Delivered high-quality service with attention to detail and professionalism.
- Achievement of branch sales targets and efficiency in service delivery
- Compliance with the bank's operation requirements
- Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
- Obtain, verify, and maintain proper identification of customers wishing to open accounts or make transactions whether directly or through proxy.
- Adhere to all the due diligence measures when establishing customer relationships as enshrined in the Bank's Anti-Money Laundering, KYC & CFT policies, procedures, and guidelines.
Education
Bachelor Degree of Arts - Economics, Sociology and Statistics
Kenyatta University
Nairobi, Kenya 2013.09 - 2019.07
Leadership and Mentorship - Emotional Intelligence for Leadership, the Influence of Leadership, conflict Management, mentoring instructors
Kenyatta University
Nairobi, Kenya 2016.01 - 2017.05
Kenya Certificate of Secondary Education -
Kiambu High School
Kiambu, Kenya 2009.02 - 2012.11
Skills
- Team Player-I ensured cover up for my colleague absences to ensure continuity of work Enhancing cooperation and unity during incidences
- Knowledgeable in Care education and Training
- Patience and maintaining calmness stressful situations
- Respect: I listen to understand my client, opinions beliefs and differences I treat my clients, supervisors and colleagues with dignity and using proper language and tone when speaking
- Skilled in use of PPEs to ensure health and safety of the clients
- Communication skills-able to communicate to clients as well as my colleagues to ensure needs are met
- Observation and recording skills on Behavior awareness
- Self-protection using de-escalation, breakaway techniques
- Manual handling and physical training skills
- Excellent customer service and sales skills in banking
- Data Entry skills and use of customer relationship management tools
- Knowledge and skills in banking, risk, and compliance
Certification
Certificates from Elysium Healthcare, Thornford Park Hospital
- Prevention and Management of Violence and Aggression, 2026
- Basic Life Support, 2026
- Moving and Handling of Objects, 2026
- Complaints Awareness [1 Year], 2026
- National Early Warning Score (NEWS2) [1 Year], 2026
- Epilepsy Awareness [1 Year], 2026
- Safe Administration of Medicines Level 1 [1 Year], 2026
- Infection Control Level 1 (Clinical Staff) [1 Year], 2026
- Mental Health Act Code of Practice [1 Year]
- Mental Capacity Act and DoLS [1 Year], 2026
- Moving and Handling of Objects [2 Years], 2026
- Health and Safety [2 Years], 2026
- Fire Safety [2 Years], 2026
- Safeguarding Adults and Visiting Children [1 Year], 2026
- Basic Life Support [1 Year], 2026
- Security [1 Year], 2026
- Safe and Supportive Observations and Engagement [1 Year], 2026
- Breakaway [1 Year], 2026
- Conflict Resolution [1 Year], 2026
- IG + GDPR [1 Year], 2026
- Professional Boundaries [1 Year], 2026
- Awareness of Ligature Reduction and Management [1 Year], 2026
- Sexual Safety, 2026
- Care Certificate, Willow Care & Support, November/2022
- Autism Certificate, Willow Care & Support, November/2022
- Privacy Retention and Destruction Policy (Learning CoE), Old Mutual, Faulu Bank–2021
- UAPOM Key Risk Policies Training (East Africa), Old Mutual, Faulu Bank– 2021
- Anti-Money Laundering Course (AML), Old Mutual, Faulu Bank
- Insurance, Old Mutual, Faulu Bank–2021
- Copyfast Computer School, Githunguri, Kenya, 2014
Hobbies and Interests
Walking, Reading, Gardening, Singing, Cooking, Socializing
Microsoft Office package
Microsoft Word, Excel, Access Spreadsheet, PDF, Email, Word Presentation, Database operation: Microsoft Office Access.
Affiliations
- Football
- Music
- Travelling
References
References available upon request.
Timeline
Health Care Assistant
Elysium Healthcare Hospital
2024.01 - 2026.05
Health care assistant
Total Assist Agency
2023.06 - 2023.12
Customer Service Officer
Faulu Bank
2021.11 - 2023.02
Leadership and Mentorship - Emotional Intelligence for Leadership, the Influence of Leadership, conflict Management, mentoring instructors
Kenyatta University
2016.01 - 2017.05
Bachelor Degree of Arts - Economics, Sociology and Statistics
Kenyatta University
2013.09 - 2019.07
Kenya Certificate of Secondary Education -
Kiambu High School
2009.02 - 2012.11