DOMINIC ONUH
35 Picktillum Avenue
Summary
Passionate about providing top-notch service, fostering positive work environments, and driving success in fast-paced and dynamic settings. Seeking a challenging role that leverages my skills and experience to drive business excellence and customer satisfaction. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Customer Service Specialist
Tele-performance (TP)
Manchester
2024.12
- Facilitated resolution of complaints by actively listening to customer concerns and offering practical solutions.
- Updated customer service guidelines and policies to reflect changing customer expectations.
- Managed challenging customer interactions with diplomacy, resolving issues to the customer's satisfaction.
- Maintained up-to-date knowledge of products and services to offer informed support and advice.
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Processed refunds, exchanges and service requests for customers.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Stayed current on policies, procedures and standards to offer optimal support.
- Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
Support Worker
Community Integrated Care
Aberdeen , Aberdeenshire
2024.12
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Developed and implemented individual care plans, tailoring services to meet the unique needs of each client.
- Advocated for clients' rights and interests, ensuring their voices were heard in care planning and decision-making processes.
- Supported clients in managing their finances and budgeting, increasing their financial independence and security.
Warping Machine Operator
Johnston's Of Elgin
Elgin, Moray Scotland
2023.07 - 2024.10
- Managed yarn supply, ensuring adequate stock levels were maintained for uninterrupted production.
- Analysed production data to identify trends, efficiencies, and areas for process improvement.
- Placing Yarn spools into the creel and preparing them for the warping process.
- Ensuring that the yarn is correctly aligned and that the colour and patterns are accurate.
- Helping with tasks such as pulling yarn through tension bars and combs, and removing tubes from the creel.
Care Assistant
ANA-Nursing Willesden Centre For Health and Care
Islington , London
2022.12 - 2023.06
- Documented care plans, hospital actions and patient activities in line with best practices.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Clearly and accurately recorded support received, enabling continuity of care with alternate caregivers.
- Lifted patients manually and using hoists, working carefully to provide safe, secure manoeuvering.
- Assisted with feeding and drinking tasks when required by clients.
- Kept public areas clean and hygienic by performing routine sanitisation tasks.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
Operations Manager
Rapid Secure Guard Limited (RSG)
ABUJA , FCT NIGERIA
2020.03 - 2022.11
- Reported daily activity, incidents, audits, safety repairs and irregularities, including equipment and property damage, theft and the presence of unauthorised persons.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Trained new security officers on safety protocols and company standards.
- Chaired safety committees to devise strategic plans and share best practices.
- Ensured employees and customers felt safe and secure by staying visible at all times.
- Reported suspicious and criminal activity to local authorities, using CCTV footage to back up evidence.
Office Manager
Eze-Ugo Inter-Biz Ltd
ABUJA , FCT NIGERIA
2018.11 - 2020.02
- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Scheduled appointments and maintained master calendar.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Liaised directly with customers to meet needs and maintain satisfaction.
- Maintained impeccable office organisation to support efficiency, professionalism and performance objectives.
Counselling Officer
Unicef
Makurdi, Benue
2017.01 - 2018.09
- Organised community outreach programmes, strengthening public relations and enhancing organisational reputation.
- Testing and counselling of adolescent and young people
- Blood Sample Collection
Office Assistant
Grams Secondary School
Makurdi, Benue
2015.01 - 2016.04
- Manage incoming and outgoing mail
- Maintain filling system, data entry and record-keeping
- Help with event organization and coordination
- Manage Student records and databases
- Support student activities and events
- Supported staff with clerical tasks for well-maintained office administration.
Education
Higher National Diploma - Office Technology and management
Benue State Polytechnic
UgbokoloDiploma of Higher Education - Personnel management (Human Resource)
Benue State Polytechnic
Ugbokolo Benue StateDiploma of Higher Education - Business Analyst
European Open University
Europe 08.2024
Certificate of Higher Education - Project Manager
Tritek Academy
London 02.2024
Skills
- Organisational skills
- Customer relations
- Project budgeting
- Planning
- Inventory control
- Active listening
- Stakeholder relationship management
- Complaint handling
- Invoice processing
- Remote teamwork
- Relationship Management
- Sales negotiations
- File and data retrieval systems
- Data entry documentation
- Problem Resolution
- Dedicated team player
- Case Management
- Office equipment maintenance
- Database entry
- Microsoft Office proficiency
- Team Management
- Leadership
- Adaptable to shift work
- Patience and persistence
- Beam handling
- Yarn preparation expertise
- Warping techniques
- Computer-Aided design software proficiency
- Reliability and punctuality
Languages
English
Certification
- Project Management
- Business Analysis
- Microsoft Office
- Customer Service
- Health safety Environment
- Building Mental Health Resilience
- Control Administrative of Medicines
- National Youth Service Certificate
- Human Resource Management
- Adult with Incapacity Act 2000 (AWIA)
Hobbies and interests
- Reading (fiction, non-fiction, or specific genres)
- Music (Playing and Instrument, singing, or composing)
- Sport (watching and Playing football)
- Traveling
Education
other,other
Career goals
- Take on additional leadership responsibilities and projects.
- Become a thought leader and industry expert.
- Stay up-to-date with industry trends and best practices
Languages
5,C1
Accomplishments
- Complete Certification program in project management
- Move into a management position
- increase customer satisfaction by 15% within 8months
Timeline
Customer Service Specialist
Tele-performance (TP)
2024.12
Support Worker
Community Integrated Care
2024.12
Warping Machine Operator
Johnston's Of Elgin
2023.07 - 2024.10
Care Assistant
ANA-Nursing Willesden Centre For Health and Care
2022.12 - 2023.06
Operations Manager
Rapid Secure Guard Limited (RSG)
2020.03 - 2022.11
Office Manager
Eze-Ugo Inter-Biz Ltd
2018.11 - 2020.02
Counselling Officer
Unicef
2017.01 - 2018.09
Office Assistant
Grams Secondary School
2015.01 - 2016.04
Higher National Diploma - Office Technology and management
Benue State Polytechnic
Diploma of Higher Education - Personnel management (Human Resource)
Benue State Polytechnic
Diploma of Higher Education - Business Analyst
European Open University
Certificate of Higher Education - Project Manager
Tritek Academy