Summary
Overview
Work history
Education
Skills
Timeline
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Frances Hart

Frances Hart

Leeds,West Yorkshire

Summary

An enthusiastic and dedicated 18-year-old with a strong foundation in guest service and operational efficiency, demonstrated through 10 months as a waitress at Hickory’s Smokehouse and a month of work experience at Blue Arrow Recruitment. Passionate about the catering and hospitality industry, I excel in high-pressure environments where superior customer care, attention to detail, and teamwork is paramount. Ready to bring my communication and multitasking skills to a dynamic catering team that values exceptional service.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Waitress

Hickorys Smokehouse
Leeds, West Yorkshire
09.2024 - Current
  • Guest Services & Engagement: Delivered warm, personalized service to a diverse clientele, ensuring every guest had a memorable experience.
  • Operational Excellence: Managed multiple tables efficiently in a fast-paced setting, adhering to food safety and hygiene standards.
  • Upselling & Sales: Skillfully promoted specials and add-ons, contributing to increased revenue while maintaining a customer-first approach.
  • Team Collaboration: Worked closely with kitchen and service teams to coordinate orders and ensure timely service.
  • Technology Proficiency: Utilized digital POS systems and handheld ordering devices to streamline service and minimize errors. Created a safe environment for customers and staff by maintaining clean and tidy checkout areas.


Work Experience Placement

Blue Arrow
Luton , Central Bedfordshire
07.2024 - 08.2024
  • Client Interaction: Assisted recruitment consultants with candidate management, offering insight into effective client communication and service.
  • Administrative Support: Helped with scheduling, record-keeping, and organizing candidate data, enhancing my attention to detail.
  • Teamwork & Learning: Participated in team briefings, contributing to a collaborative atmosphere and refining my professional communication skills.

Education

GCSEs - Maths, English Language, English Literature, Spanish, Religious Studies

Rossett High School
Harrogate
09.2018 - 07.2023

Skills

  • Exceptional Customer Service: Proven ability to create positive and memorable guest experiences
  • Effective Communication: Clear, friendly, and persuasive, both in guest-facing roles and within team settings
  • Multitasking & Time Management: Adept at handling high volumes of tasks with precision under pressure
  • Digital & Technical Proficiency: Experience with modern POS systems, inventory tools, and digital order management
  • Team Collaboration: Able to work harmoniously with diverse teams to achieve service excellence
  • Adaptability: Quick learner comfortable in dynamic, high-paced environments




Timeline

Waitress

Hickorys Smokehouse
09.2024 - Current

Work Experience Placement

Blue Arrow
07.2024 - 08.2024

GCSEs - Maths, English Language, English Literature, Spanish, Religious Studies

Rossett High School
09.2018 - 07.2023

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Frances Hart