Diyan Dimitrov

• High-pressure customer-facing role demonstrating reliability, professionalism, cash handling accuracy, and adherence
  to health & safety standards.

Operated HGV Class 1 & 2 vehicles on international Spain–UK routes.
Delivered contracted loads for major clients including Kellogg’s Manchester.
Conducted daily vehicle inspections and defect reporting.
Ensured full compliance with UK and EU road safety regulations.
Maintained accurate transport and delivery records.
Achieved high punctuality through effective route planning.

• Working as a Food and Beverage Host at Bally’s Casino in Newcastle for four years was an amazing experience that helped me grow both personally and professionally. In this role, I was constantly interacting with customers, which really boosted my communication and people skills. I had to make sure guests felt welcome, take their orders, answer questions, and ensure everything ran smoothly throughout their visit. Being part of a fast-paced, high-energy environment helped me improve my ability to think on my feet and stay organized under pressure. Whether it was handling large groups, managing special requests, or dealing with any issues that came up, I learned how to stay calm and provide excellent service no matter what was going on around me. Over time, I became really good at multitasking, as I had to manage multiple tables, ensure food and drinks were delivered quickly, and coordinate with kitchen and bar staff. This improved my time management and attention to detail. I also got better at anticipating customer needs, which made the experience more enjoyable for guests and helped me build stronger relationships with regulars. Since the casino attracts a diverse crowd, I learned how to communicate effectively with people from all walks of life. I got better at adapting my approach depending on the situation, which boosted my confidence in dealing with all types of customers. Overall, my time at Bally’s Casino taught me how to handle busy situations, manage multiple tasks at once, and communicate clearly with both customers and team members. It also helped me become more patient, flexible, and focused on providing top-notch service.

• Working as a Multidrop Van Driver in Newcastle and all over the UK gave me a lot of useful experience and helped me build up some key skills. Every day, I had to make several deliveries to different places, making sure everything was on time and done right. This taught me how to manage my time better and stay organized, as I had to plan my routes and adjust if something unexpected came up, like traffic or last-minute changes. With so many drops each day, I learned to pay close attention to detail, making sure every package got to the right place and in good condition. If something went wrong, like an incorrect address or a customer had a special request, I got better at solving problems on the spot. Driving around the UK also helped me get to know the roads better and improved my navigation skills. Even when I was in unfamiliar areas, I learned how to find my way and plan my route more efficiently. On top of that, I had to communicate with customers regularly, confirming delivery details, answering questions, and making sure they were happy with the service. This helped me feel more confident in talking to different people and really improved my English. Overall, being a Multidrop Van Driver helped me become more organized, stay calm under pressure, and adjust quickly to changes. It was a great learning experience that made me more efficient and reliable at what I do.

• My first job in the UK was at Smash Burger in Newcastle, where I worked as both front and back house staff. This experience was incredibly valuable in improving my communication skills and adapting to a new work environment in a foreign country. Working in a fast-paced restaurant setting, I had to interact with customers and team members constantly, which gave me the opportunity to practice and strengthen my English language skills daily. In the front house, I was in direct contact with customers, taking orders, handling inquiries, and ensuring they had a great dining experience. This pushed me to improve my spoken English quickly, especially when dealing with different accents and fast-paced conversations. I learned to listen actively and ask the right questions to avoid misunderstandings, which greatly enhanced my ability to communicate clearly and professionally. On the back house side, I worked with a diverse team, which taught me how to adapt to different communication styles and work efficiently in a team. It also helped me pick up more industry-specific vocabulary, which boosted my confidence in using English in both professional and casual settings. Overall, working at Smash Burger not only improved my language skills but also taught me how to adapt to different environments, handle busy situations, and build strong rapport with both customers and colleagues. It was a great foundation for developing my communication abilities in a professional setting.

• I spent three years as an International Van Driver, driving across the UK, Germany, Spain, Italy, Romania, and France. During this time, I learned a lot about cross-border logistics and long-distance travel. My main responsibility was to get goods to their destinations safely, on time, and efficiently, which really helped me improve my skills in route planning, time management, and navigation. One of the things I enjoyed the most was getting to know the different road conditions, traffic patterns, and driving rules in each country. I had to stay on top of local laws and customs, which made me really focus on detail, especially when it came to vehicle maintenance and keeping the cargo safe, especially on tight deadlines. Along with the driving side of things, I also worked a lot with clients, warehouse teams, and logistics coordinators to make sure deliveries went smoothly. This helped me build my communication skills and learn how to deal with different people in different countries, which also made me more aware of different cultures and ways of doing business. Safety was always my top priority, and I kept a perfect driving record by staying professional and adjusting to the roads in each country. I stayed organized and managed multiple deliveries at once, even when navigating new and unfamiliar routes. It was important to me that my clients were satisfied, and I worked hard to build good relationships along the way.

• During my time as a Manager's Assistant at ASICS, I significantly enhanced my leadership, organizational, and team management skills. In this fast-paced retail environment, I supported the manager in overseeing day-to-day operations, ensuring the store ran smoothly and efficiently. This role improved my ability to handle administrative tasks, such as inventory management, scheduling, and staff coordination, while maintaining a high standard of customer service. Additionally, my role required a strong focus on problem-solving, particularly when addressing customer concerns or resolving operational challenges. Whether handling a complex return or troubleshooting stock discrepancies, I developed a keen ability to think critically and make decisions quickly and effectively. In summary, my time as a Manager's Assistant at ASICS allowed me to build a diverse skill set in leadership, team management, problem-solving, and operational efficiency.