Divine Anyika
London,Greenwich
Summary
Keen on expanding and developing already acquired skills and applying it to required and further complex situations to develop a working knowledge and key character in an ideal workplace. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
3
3
years of professional experience
Work History
Bartender waiter
Goals Bexleyheath
London
02.2025 - Current
- Responded promptly to customer inquiries, improving overall satisfaction rate.
- Increased upselling success rate by learning about various drink profiles and preferences.
- Utilised POS systems efficiently to process orders quickly.
- Managed end-of-night closing duties for a seamless handover to morning staff.
Poker waiter
The Hippodrome Casino
London
09.2024 - 12.2024
- Ensured with keeping poker players happy and engaged in their game through providing food and beverages as fast as possible as well as keeping surroundings in pristine condition ensuring all players receive an exceptional service in the casino
- Making hot coffees, tea and drinks for players
- Cleaning up my station regularly
- Ensuring all stock is safe to consume
- Cleaning, polishing and rolling up cutlery
- Relayed feedback from customers to management for continuous improvement.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Completed side duties such as refilling condiments, contributing to organised workplace.
Waiter and Cashier
A.G.G Restaurant and Bar
Coventry, West Midlands
10.2023 - 06.2024
- Acting as the first interaction a customer has when arriving at the restaurant, being warm, receptive and understandable with regular and new customers while swiftly taking their order
- Thorough communication with customers making sure they are comfortable in the restaurant
- Serving alcohol to customers
- Ensuring customers I'm serving are content and happy with their meal and overall service
- Reciting any allergens upon request
- Preparing and sorting collection orders made online
- Increased order value by upselling sides, drinks and desserts.
Sales and fundraising worker
Career Wise
London
06.2023 - 08.2023
- Being a spokesperson for the cause and charming the public to donate and consider CareerWise as a suitable organisation to invest money into
- Working in a team to reach a set goal
- Interacting with various members of the public, persuading them to contribute to said goal
- Managing other members within the team ensuring all achieve and surpass our target
- Boosting morale when members feel discouraged
Back of House and cashier
Heart and Soul Flavour
London
09.2022 - 01.2023
- Preparing already made food into containers, sorting and organising online orders while maintaining an excellent hygiene standard for the company
- Ensuring all orders are taken correctly
- Producing exact change if need be
- Attending to customers and drivers, ensuring their food is given efficiently
- Cleaning front of house and washing of dishes
- Prepping food for customers
- Ensuring customers overall experience is of an excellent standard
Education
A-Levels - Psychology, Sociology, English literature
Christ the King St Mary’s sixth form
London 06.2023
GCSEs - Mathematics, English and Science
St Paul’s Academy
London 07.2021
Skills
- Charity volunteer
- Call Handling
- Efficient payment processing
- Customer service orientation
- Food safety awareness
- Complaint handling
- Proactive approach
- Dining customer service
- Exceptional interpersonal skills
- Time-management
- Decision making
- Stress tolerance
- Product knowledge
Timeline
Bartender waiter
Goals Bexleyheath
02.2025 - Current
Poker waiter
The Hippodrome Casino
09.2024 - 12.2024
Waiter and Cashier
A.G.G Restaurant and Bar
10.2023 - 06.2024
Sales and fundraising worker
Career Wise
06.2023 - 08.2023
Back of House and cashier
Heart and Soul Flavour
09.2022 - 01.2023
A-Levels - Psychology, Sociology, English literature
Christ the King St Mary’s sixth form
GCSEs - Mathematics, English and Science
St Paul’s Academy
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