DIPTI RAUL
London
Summary
Charismatic Food & Beverage Supervisor and marketing-savvy hospitality professional with 3+ years of experience delivering exceptional guest experiences in luxury hospitality environments across London. Proven ability to drive revenue growth, lead high-performing teams, and optimise operations while maintaining premium service standards. Combines hospitality expertise with marketing insight to enhance guest engagement, strengthen brand presence, and improve profitability. Passionate about leadership, hospitality management, and creating memorable guest experiences.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work history
Food & Beverage Supervisor
The Park Tower Marriott, London
London
2025.11 - 2026.03
- Ensure daily bar and restaurant operations for 100+ guests per service meet Marriott LQA luxury service standards.
- Lead and train a team of 6–10 staff per shift, maintaining high service quality and guest satisfaction scores.
- Designed and introduced new cocktail menu concepts, increasing premium beverage upselling opportunities and guest engagement.
- Manage weekly stock takes for 200+ beverage SKUs, overseeing inventory control, requisitions, and supplier coordination.
- Conduct daily cash float checks and PDQ reconciliation, ensuring accurate financial reporting and compliance with Marriott procedures.
Food & Beverage Supervisor
100 Queens Gate Hotel Hilton, London
London
2025.03 - 2025.10
- Contributed to a 35% increase in F&B revenue through strategic upselling of premium wines, cocktails, and afternoon tea experiences.
- Managed staff rotas, agency scheduling, and labour forecasting to maintain efficient team coverage and labour budgets.
- Supported the F&B Manager with departmental budgeting, performance monitoring, and operational reporting.
- Oversaw daily operations including opening/closing procedures, PDQ reconciliation, and cash handling.
- Developed signature cocktails and beverage menu enhancements, improving guest satisfaction and brand reputation.
Bar Manager
Monika Restaurants, London
London
2024.12 - 2025.02
- Managed end-to-end bar operations, including staffing, inventory management, supplier coordination, and cost control.
- Achieved a 45% increase in beverage revenue through strategic promotions, upselling techniques, and improved guest engagement.
- Designed signature cocktail menus focused on flavour balance, presentation, and brand identity.
- Analysed sales trends and profit margins, adjusting menu strategy to optimise revenue performance.
- Produced weekly management reports summarising sales trends, cost variance, and operational KPIs.
Cocktail Bartender / Supervisor
The O2, Blueroom, London
London
2024.01 - 2025.02
- Delivered premium bar service during high-profile concerts, sporting events, and VIP experiences at one of London’s busiest venues.
- Created and upsold bespoke cocktails and beverage pairings, increasing event bar revenue.
- Supervised and trained bar teams to maintain service speed, consistency, and brand standards during high-volume events.
- Collaborated with event management and FOH teams to deliver seamless experiences for audiences of 20,000+ guests.
- Maintained inventory control, stock rotation, and cash reconciliation procedures.
Mixologist
J-Seven, London
London
2024.05 - 2024.12
- Crafted 10+ signature cocktails inspired by Chinese culture, enhancing bar’s unique concept.
- Developed seasonal drink menus featuring 15+ bespoke cocktails tailored to guest preferences.
- Engaged with guests to recommend personalized beverage experiences and upsell premium drinks.
- Managed stock levels, ingredient preparation, and bar hygiene standards to ensure smooth operations.
Restaurant Manager
Khana, London
London
2023.09 - 2024.05
- Managed front-of-house operations, ensuring smooth service delivery and high guest satisfaction.
- Led staff training, rota management, and performance reviews, improving team productivity.
- Collaborated with chefs on menu planning, pricing strategies, and promotional campaigns.
- Supported marketing initiatives and social media promotions, increasing brand visibility and customer engagement.
- Monitored sales performance, labour costs, and inventory management.
Social Media Executive
First Economy PVT. LTD
Mumbai, India
2022.06 - 2023.07
- Developed innovative campaigns to increase target market engagement and grow brand awareness.
- Boosted social media ad performance, driving 20% higher conversions through optimised strategies.
- Designed and executed digital marketing campaigns tailored to client objectives.
- Produced and edited visual content, incorporating photography and videography for impactful messaging.
- Strengthened client relationships through consistent communication and results-driven approaches.
Social Media Coordinator
Amore Gourmet Gelato, Mumbai India
Mumbai
2021.11 - 2022.06
- Designed engaging brochures, banners, and signs for printing.
- Created high-res digital image files for digital and traditional printing.
- Engaged with online communities & influencers, fostering partnerships for more content.
- Wrote and uploaded content to Amore's digital platforms.
- Audited content for accuracy, relevance, and alignment with brand messaging.
Education
Master of Arts - Strategic Advertising and Marketing Communication
University of Greenwich
London, UKBachelor of Arts - Mass Communication and Advertising
SK Somaiya College
Mumbai, IndiaSkills
- Food & Beverage Operations Management
- Team Leadership, Training & Performance Development
- Strategic Upselling & Revenue Growth
- Inventory Management, Stock Takes & Cost Control
- VIP Events & Guest Experience Management
- Cash Handling, PDQ Reconciliation & Financial Compliance
Accomplishments
- Rising Star of the Month, The Park Tower Marriott, London – Awarded within two months of joining for outstanding guest engagement, leadership, and service excellence.
- Creative of the Month Award (2x), First Economy Pvt. Ltd. – Recognised for innovative digital campaigns created for the wellness brand GOQii.
- Successfully organised and managed a VIP “Boss Babe” event generating £5,000+ revenue at 100 Queens Gate Hotel.
- Developed signature cocktail menus and beverage concepts that enhanced guest experience and increased premium drink sales.
- Elected Head of Social Team Department during undergraduate studies, leading digital content and campaign initiatives.
ADDITIONAL STRENGTHS
- Naturally charismatic communicator, building strong relationships with guests and colleagues.
- Strong interest in hospitality leadership and management development.
- Experienced in serving international clientele in luxury London hospitality environments.
- Adaptable, detail-oriented, and skilled at maintaining high service standards in fast-paced environments.
Timeline
Food & Beverage Supervisor
The Park Tower Marriott, London
2025.11 - 2026.03
Food & Beverage Supervisor
100 Queens Gate Hotel Hilton, London
2025.03 - 2025.10
Bar Manager
Monika Restaurants, London
2024.12 - 2025.02
Mixologist
J-Seven, London
2024.05 - 2024.12
Cocktail Bartender / Supervisor
The O2, Blueroom, London
2024.01 - 2025.02
Restaurant Manager
Khana, London
2023.09 - 2024.05
Social Media Executive
First Economy PVT. LTD
2022.06 - 2023.07
Social Media Coordinator
Amore Gourmet Gelato, Mumbai India
2021.11 - 2022.06
Bachelor of Arts - Mass Communication and Advertising
SK Somaiya College
Master of Arts - Strategic Advertising and Marketing Communication
University of Greenwich